Administrative Assistant 4
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Administrative Assistant 4
Salary
$2,732.00 - $4,682.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
LDI-2026-05
Department
Insurance-Commissioner of Insurance
Opening Date
01/23/2026
Closing Date
1/30/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
Division: Office of Consumer Advocacy & Diversity
The Louisiana Department of Insurance is seeking a detail-oriented and highly professionalAdministrative Assistant 4to support key functions within the Office of Consumer Advocacy & Diversity. In this role, you will serve as the confidential administrative assistant to the Deputy Commissioner, providing advanced administrative support and helping ensure the efficient operation of the office. This position plays a vital role in supporting the Department's consumer advocacy, outreach, and diversity initiatives through effective coordination, communication, and administrative oversight. If you are organized, dependable, and comfortable handling sensitive information while supporting executive leadership, we encourage you to apply!
The ideal candidate possesses the following competencies:
Core Competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Preferred Competencies:
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
Demonstrating Business Acumen: The ability to apply business insight, data, and strategy to make informed decisions and achieve organizational goals.
Demonstrating Persistence: The ability to maintain sustained effort and focus to achieve goals, especially when facing slow progress, setbacks, or obstacles.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Networking: The ability to build and maintain relationships across internal and external networks.
Minimum Qualifications
Three years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168030) .
Job Duties and Other Information
Job Duties:
As anAdministrative Assistant 4 in the Office of Consumer Advocacy & Diversity, you will/may:
Serve as the confidential administrative assistant and special assistant to the Deputy Commissioner.
Manage the Deputy Commissioner's calendar, including scheduling meetings, coordinating interviews, and arranging presentations and public appearances.
Prepare, proofread, and process routine and non-routine correspondence of a confidential nature for internal and external stakeholders.
Serve as the primary point of contact for calls, emails, and inquiries directed to the Office of Consumer Advocacy & Diversity, ensuring accurate routing and timely follow-up.
Organize and maintain office files, correspondence, records, and administrative documentation in accordance with record retention requirements.
Receive, screen, and distribute incoming mail, exercising independent judgment to identify items requiring priority or executive attention.
Maintain payroll and timekeeping functions for the Office of Consumer Advocacy & Diversity, ensuring accuracy and timely submission.
Coordinate travel arrangements and prepare travel reimbursement documentation.
Assist with division planning efforts, supporting short- and long-term goals and special initiatives.
Serve as the Safety Warden for the division or assigned area, assisting with the implementation of the Department's safety program and coordinating emergency procedures as needed.
Support special projects and assignments initiated by the Deputy Commissioner or Office leadership.
Position-Specific Details:
Appointment Type: Probational or Job Appointment
Career Progression: This position will be filled as an Administrative Assistant 4.
Location: Office of Consumer Advocacy & Diversity
Compensation: The salary offered will be determined based on qualifications and experience.
How To Apply:
NO CIVIL SERVICEexam is required to be considered for this vacancy.
T o apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Dr. Phillip Donagriche
Human Resources Division
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Phillip.Donagriche@ldi.la.gov
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
ADi - 26: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
02
ADi - 26: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
CE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
04
CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
FC - 26: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?
I struggle to understand customer needs, provide clear information, or resolve issues.
I respond to customer needs with some support and build basic working relationships.
I understand customer needs, communicate clearly, and deliver timely, reliable service.
I anticipate customer needs, build trust, and deliver personalized, proactive service.
06
FC - 26: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
FPP - 26: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
08
FPP - 26: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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