Staff Asst,ResNet Support Specialist

Bridgewater State University • Bridgewater, MA • 15h ago

POSITION SUMMARY: The BSU Staff Assistant, ResNet Support Supervisor,
provides administrative, operational, and basic technical support for
the ResNet Program. Working in close collaboration with the ResNet
Director, this position contributes to the planning, delivery, and
continuous improvement of ResNet services for students living in the
residence halls. Duties include managing and mentoring ResNet student
employees, providing customer service and basic technical support,
coordinating with campus partners, overseeing documentation, and
developing outreach and training initiatives. All ResNet job duties must
be performed in accordance with the ResNet Trust Fund Guidelines. . This
position is an exempt, APA unit position and is subject to the terms of
that union agreement. This position may be eligible for hybrid / remote
work in accordance with BSU remote work policy. Bachelor\'s Degree
Salary Range is \$60,000 - \$65,000 REQUIREMENTS/ESSENTIAL DUTIES: 1.
Deliver professional, accurate, and efficient customer support via
phone, email, in-person, and chat. 2. Train, schedule, supervise, and
mentor student employees to support the delivery of ResNet services and
ensure excellent customer service. 3. Develop and maintain clear
technical and non-technical documentation, including processes,
procedures, instructional guides, knowledge base content, and inventory
records. 4. Create and distribute ResNet marketing and promotional
materials for resident students through digital platforms, social media,
promotional events, orientation, student organizations (e.g., SGA, RHA),
and other outreach efforts. 5. Provide entry-level technical
administration, troubleshooting, and monitoring of ResNet services, such
as network infrastructure, video streaming platforms, cloud-based
printers and more. 6. Stay current with emerging technologies; research
and recommend initiatives, service enhancements, and innovations to
strengthen the ResNet program. 7. Collaborate with fellow campus and IT
teams on service design, project planning, implementation strategies,
and complex problem-solving. 8. Coordinate with external vendors and
campus partners to support service delivery, resolve escalated issues,
and identify new opportunities for student-facing technology services.
Support and promote the University?s diversity, equity, and social
justice initiatives. 10. Other duties as assigned that align with the
ResNet program?s mission, goals and services 11.Experience in project
management 12. Familiarity with higher education environments, or
student support Posting number S01290P

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