Account Manager

Robert Half • Woodland Hills, CA • 4h ago

Description

Account Manager - Managed IT Services

Hybrid | On-site as needed | Base salary up to $85,000 + commission

We are seeking an experienced, client-focused Account Manager to join our growing Managed Services team in the Woodland Hills area. This role is central to building and maintaining strong, long-term client relationships while ensuring technology environments are strategically aligned with business goals. The Account Manager serves as the primary point of contact for assigned accounts, guiding IT roadmaps, preparing proposals and quotes, and driving revenue growth through value-added solutions.

Key Responsibilities

Client Relationship Management & Strategic Planning

Lead and manage recurring client meetings to review IT environments, support performance, and evolving business objectives.

Develop, maintain, and present client IT roadmaps aligned with long-term strategies and emerging technologies.

Proactively identify infrastructure needs, lifecycle refreshes, risks, and technology upgrade opportunities.

Quoting, Proposals & Sales Support

Prepare detailed quotes and proposals for roadmap-driven initiatives, including infrastructure refreshes, application deployments, and strategic projects.

Generate timely quotes for ad-hoc hardware, software, and labor requests outside of managed service agreements.

Collaborate closely with technical teams to accurately scope projects and ensure proposals reflect required resources and deliverables.

Financial & Contract Management

Partner with accounting teams to support monthly close activities, including billing reviews and resolution of invoice questions.

Participate in contract audits to validate service levels, licensing accuracy, and proper application of user or device count adjustments.

Growth & Revenue Expansion

Identify and pursue upsell and cross-sell opportunities within existing accounts, including new managed services, solutions, or technology offerings.

Act as a trusted advisor, recommending technology strategies that improve operational efficiency and support client business objectives.

For immediate consideration, direct message Reid Gormly on LinkedIn and apply now!

Requirements

Qualifications

3+ years of experience in account management, client success, or a similar role within IT managed services or technology solutions.

Strong understanding of IT infrastructure, managed services, cloud solutions, and hardware/software lifecycle management.

Proven ability to build and maintain trusted relationships with both business and technical stakeholders.

Experience preparing quotes, proposals, and project estimates.

Excellent communication, presentation, and organizational skills.

Strong analytical and problem-solving abilities.

Proficiency with CRM platforms, quoting tools, and Microsoft 365.

Preferred Skills

Familiarity with IT service delivery models, managed services agreements (MSAs), and ITSM best practices.

Experience supporting financial operations, including invoicing and reconciliation.

Demonstrated success in upselling or cross-selling technology solutions.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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