SAP Sales and Service Cloud Consultant

Deloitte • Detroit, MI • 2h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 30 th April, 2026.

Work you'll do

As a Functional Consultant at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

You will

Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).

Create functional designs, process flows, configuration specs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.

Work with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements.

Build the required CRM functionality within SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.

Good understanding of SAP Field Service Management (FSM) Cloud and SAP Configure Price Quote (CPQ) Cloud functionality to meet client's end to end CX requirements.

Help clients define forward-looking business strategies related to digital transformations.

Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.

Configure the solution and work with the Development team to design, build, test and deliver identified development objects.

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required

3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build;

3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;

3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes;

Some experience in SAP FSM and SAP CPQ Cloud solutions

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

Experience in SAP Field Service Management (FSM) Cloud

Experience in SAP CPQ 2.0

Experience in SAP OTC - Sales and Distribution

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400 .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

DCLive

C&M_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Manager, Marketing

Deloitte • Detroit, MI • 2h ago

Management & Administrative

We are seeking an experienced, proactive Project Manager to oversee and lead Olympics and Paralympics sponsorship activations, with a focus on maximizing the impact of Deloitte's partnerships for the LA28 Games. The Proj...

2h ago

Go to Apply

SAP CPQ Senior Consultant

Deloitte • Detroit, MI • 2h ago

Management & Administrative

SAP CPQ Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and...

2h ago

Go to Apply

Scheduling Coordinator

Pomeroy Living • Rochester Hills, MI • 12h ago

Management & Administrative Sponsored

Scheduling Coordinator Ensure Seamless Staffing and Exceptional Care at Pomeroy Living! Pomeroy Living, a premier assisted living community, is seeking a dependable and detail-oriented Scheduling Coordinator to join our...

12h ago

Go to Apply

Technical Program Manager - Executive Communciations

HTC Global Services Inc • Dearborn, MI • 14h ago

Management & Administrative

Job Description: Job Title : Information Technology Executive Communication TPM Specialist Job Summary : The Information Technology Executive Communication Specialist is responsible for translating complex IT strategies,...

14h ago

Go to Apply

Security Officer - Manufacturing Facility

Allied Universal • Sterling Heights, MI • 14h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

14h ago

Go to Apply

Service Lead Manager, Ford Customer Service Division Digital Solutions

Ford Motor Company • Allen Park, MI • 14h ago

Management & Administrative

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to c...

14h ago

Go to Apply

Customer Service Representative

U-Haul • Troy, MI • 14h ago

Management & Administrative

Location: 1250 W Maple Rd, Troy, Michigan 48084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

14h ago

Go to Apply

Administrative Assistant

Robert Half • Sterling Heights, MI • 15h ago

Management & Administrative

Description We are looking for a dedicated Administrative Assistant to join our team in Sterling Heights, Michigan. This is a Contract to permanent position where you will play a key role in supporting daily operations a...

15h ago

Go to Apply

Office Coordinator

TEKsystems • Troy, MI • 15h ago

Management & Administrative

Facilities Coordinator / Administrative Assistant Location: Troy, MI Schedule: Fully on-site | Monday-Friday, 4:00 PM - 12:00 AM Position Summary This role provides administrative, facilities, and security support in a f...

15h ago

Go to Apply

Security Officer - Warehouse

Allied Universal • Sterling Heights, MI • 16h ago

Management & Administrative

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.