Sr. Director Chief of Staff - Bank Tech, Account Servicing
The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Chief of Staff should have experience in developing executive-ready presentations and telling a compelling story through data.
Team Description
The Account Servicing domain is one of eight pillars that make up the Bank Tech organization at Capital One. Bank Tech's Account Servicing domain focuses on curating trusted, loyal, primary banking relationships with business and consumer customers by building, maintaining and securing digital experiences for Capital One. This individual contributor role will provide support to the Senior Vice President who leads Account Servicing, which comprises over 500 associates.
Role Expectations
This Senior Director, Chief of Staff role serves as a strategic partner to the Senior Vice President of Account Servicing. Key responsibilities include driving work through influence and adeptly managing stakeholders across all organizational levels.
The successful candidate must possess a strategic mindset and strong storytelling skills, enabling effective partnership with business/LOBs. They will lead the entire lifecycle of initiatives, from setting the initial vision to end-to-end execution, and must be able to facilitate and enable platform vision building across large organizations. The work will include a mix of staying well-managed on existing intent (finding leverage points for efficiency) and owning new initiatives with autonomy.
Furthermore, a critical aspect of this role is a commitment to curiosity, specifically leveraging AI and Large Language Model tools to bring efficiency to both the role itself and the broader organization to unlock maximum value.
The Successful Candidate Will:
In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for the organization
Deeply understand prioritization and delivery roadmap, helping to identify cross-tower dependencies to proactively manage impediments
Work to influence matrixed stakeholder teams to move the organization forward in a well-integrated manner
Lead the effort to drive organizational processes that enable success at scale
Partner with communications resources to enhance our organizational brand, highlighting the impact of our strategic initiatives
As new projects arise, work with leadership to determine feasibility, project and implementation plan
Champion unpopular ideas, even with senior leaders
Able to get up to speed quickly on key topics and navigate the organization
Drive organizational change and operational excellence
Serve as a trusted advisor with stakeholders and leaders across the enterprise
Regularly use strong business judgment, influencing skills, leadership and integrity
Inspire an organization of open-exchange and collaboration
Leverage strong facilitation, negotiation and mediation skills
Employ both meticulous organizational skills and follow-through
Work with little direction on complicated, sensitive assignments
Basic Qualifications
Bachelor's degree
At least 9 years of experience in Chief of Staff, Tech Program Management, Product Management, or Project Management.
Preferred Qualifications
5+ years of experience in strategy development
5+ years of experience in budgeting and labor strategy
6+ years of experience driving organizational change and operational excellence
3+ years of experience partnering with engineering and product teams
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $269,600 - $307,700 for Sr. Director, Chief of Staff
New York, NY: $294,100 - $335,700 for Sr. Director, Chief of Staff
Philadelphia, PA: $245,100 - $279,800 for Sr. Director, Chief of Staff
Richmond, VA: $245,100 - $279,800 for Sr. Director, Chief of Staff
Wilmington, DE: $245,100 - $279,800 for Sr. Director, Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
