Customer Service Representative

CVS Health • North Carolina, North Carolina • 7h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.? In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.

As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Key Responsibilities:

Actively listen and be an advocate for customers, understand their needs and provide guidance and support

Resolve customer inquiries and issues efficiently while documenting all interactions.

Educate customers about available resources and assist them in navigating their options.

Anticipate customer needs and provide proactive solutions to enhance satisfaction.

Collaborate with team members and other departments to address service issues and improve outcomes.

Document all customer correspondence and maintain confidential records of patient information.

Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Your performance will be measured by:

Customer satisfaction with the service you provide.

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces, and Inspiring Trust.

Your ability to resolve customer issues the first time they call.

Quality and accuracy of interactions with customers.

Reporting to work and adhering to your assigned schedule.

Our Leadership and Welcome Teams will help you succeed by providing:

New colleague orientation to learn about our company and your role.

Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.

A supportive and inclusive culture that will allow for continuous learning and growth.

Ongoing coaching and mentoring support.

Equipment and resources needed to complete assigned work.

Key Competencies and Behavioral Requirements:

Demonstrated empathy and effective communication skills.

Respectful and kind demeanor in all communications while being an advocate for our customers

Strong problem-solving and decision-making abilities.

Ability to manage multiple resources and tasks in a fast-paced environment.

Required Qualifications:

6+ months of customer service experience

Basic computer skills

Must reside in the PST, MST, CST or EST .

? Preferred Qualifications:

1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role

1+ years of claims, provider, dental, medical or other related healthcare experience

Microsoft office experience preferred

Education:

High School Diploma, GED, or equivalent experience.

You must have:

High-speed internet access with adherence to workplace model and potential telework agreements.?

Willingness to work specific hours, with flexibility

This position pays $18.50/hour.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Environmental Manager

Grifols • Clayton, NC • 4h ago

Management & Administrative Sponsored

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to...

4h ago

Go to Apply

Environmental Manager

Grifols • Clayton, NC • 4h ago

Management & Administrative Sponsored

4h ago

Go to Apply

Temporary Full-Time Human Resources Specialist

Roblon • Granite Falls, NC • 5h ago

Management & Administrative Sponsored

HR Generalist Location: Granite Falls, NC, 28630 Skills Required: HR Generalist Job Description: The HR Generalist will be responsible for providing support in various HR functions, including recruitment, employee relati...

5h ago

Go to Apply

HR Generalist

Roblon • Granite Falls, NC • 5h ago

Management & Administrative Sponsored

5h ago

Go to Apply

Senior Manager, Facilities

Airbus Aerosystems Kinston, Inc • Kinston, NC • 5h ago

Management & Administrative Sponsored

**Job Description:** Airbus Aerosystems Kinston is looking for a *Senior Manager, Facilities* to join t he Operations Engineering department based in Kinston, NC. The Airbus Aerosystems Kinston facility sits at the foref...

5h ago

Go to Apply

Procurement Consultant - Strategies and Methods

Siemens Energy • Charlotte, NC • 7h ago

Management & Administrative

A Snapshot of Your Day As Procurement Consultant for Organization and Methods, you will shape the future of our procurement organization by driving structural improvements, digitalization, and process excellence. This ro...

7h ago

Go to Apply

SERVICE ADVISOR

Hendrick Automotive Company • Jacksonville, NC • 7h ago

Management & Administrative

Stevenson-Hendrick Toyota Jacksonville Location: 3124 New Bern Highway, Jacksonville, North Carolina 28546 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for custom...

7h ago

Go to Apply

Service Advisor

Hendrick Automotive Company • Wilmington, NC • 7h ago

Management & Administrative

Hendrick Toyota Wilmington Location: 5640 Market St, Wilmington, North Carolina 28405 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for...

7h ago

Go to Apply

Customer Service Associate

Walgreens • Monroe, NC • 7h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

7h ago

Go to Apply

Data Entry Clerk/Data Entry II

Spectraforce Technologies Inc. • Raleigh, NC • 7h ago

Management & Administrative

Job Title: Data Entry Clerk/Data Entry II Location: Bellevue, WA 98006 Duration: 11+ Months Job Description: At least 3 years relevant experience required. Position supports business licensing among retail locations. Pul...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.