Customer Service Representative

CVS Health • Illinois, Illinois • 1w ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Customer Service Representative I

Chicago Transit Authority • Chicago, IL • 1h ago

Management & Administrative

Customer Service Representative I - ( 2600001L ) Description SALARY $24.43 - $38.34 POSITION SUMMARY The Customer Service Representative acts as the primary point of contact for CTA's external and internal customers prov...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Champaign, IL • 1h ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 306 E University, Champaign, Illinois 61820 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated p...

1h ago

Go to Apply

Customer Service Representative

Gerber Collision & Glass • Chicago, IL • 1h ago

Management & Administrative

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Montgomery, IL • 1h ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 1900 Douglas Rd, Montgomery, Illinois 60538 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated p...

1h ago

Go to Apply

Help Desk Technician

Smith Bucklin Corp • Chicago, IL • 1h ago

Management & Administrative

Help Desk Technician Information Technology Chicago, IL Apply Description Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with p...

1h ago

Go to Apply

Director, Transformation Management Office

Rush Copley Medical Center • Chicago, IL • 1h ago

Management & Administrative

Director, Transformation Management Office Pay Range: $63.10 - $106.01 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as interna...

1h ago

Go to Apply

Outside Sales Account Manager

Global Industrial • Chicago, IL • 2h ago

Management & Administrative

Outside Sales Account Manager Date: Jan 30, 2026 Location: Chicago, IL, US, 53224 Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand nam...

2h ago

Go to Apply

Senior Account Manager - Employee Benefits

HUB International • Chicago, IL • 2h ago

Management & Administrative

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with...

2h ago

Go to Apply

Account Manager I, Uber Eats

Uber • Chicago, IL • 2h ago

Management & Administrative

About the Role The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-siz...

2h ago

Go to Apply

Warehouse Clerk

Ryder System • Minooka, IL • 2h ago

Management & Administrative

Position Description Ryder is immediately hiring a Permanent Full Time 2nd Shift Warehouse Clerk in Minooka, Illinois Warehouse Positions Pay Weekly Hourly Pay $21.50 per hour Overtime Pay $32.25 per hour Additional Pay...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.