Customer Service Manager

Robert Half • Rolling Meadows, IL • 2h ago

Description

We are looking for a dynamic Customer Service Manager to join our team in Rolling Meadows, Illinois. This contract to permanent position offers an opportunity to lead a collaborative team while driving exceptional customer experiences in the wholesale distribution industry. The ideal candidate will bring strategic leadership skills and a passion for fostering a positive and results-oriented environment.

Responsibilities:

Provide hands-on leadership to create a structured, supportive, and collaborative team culture focused on enhancing the customer experience.

Supervise and develop a team of Customer Service Representatives and Parts & Shipping staff, ensuring accountability and effective teamwork.

Oversee daily operations such as case management, workload distribution, and staff scheduling to maintain optimal service levels.

Manage the entire Parts and Shipping function, including order processing, inventory coordination, fulfillment workflows, and warranty-related shipments.

Drive process improvement initiatives to optimize order accuracy, shipping coordination, and customer satisfaction.

Develop and maintain accurate standard operating procedures (SOPs) and training materials to ensure consistency across the team.

Monitor and analyze performance metrics related to call handling, case resolution, and customer satisfaction scores to identify areas for improvement.

Prepare and deliver reports on department performance, customer inquiries, and emerging trends to senior leadership.

Collaborate with cross-functional teams to resolve customer issues, streamline processes, and support business growth.

Lead training programs for new team members and existing staff, including onboarding, refresher courses, and job shadowing to enhance service quality.

Requirements - Proven ability to lead and manage a customer service team while fostering a positive and performance-driven environment.

Strong collaboration skills with the ability to engage respectfully across teams and partners.

Excellent organizational skills and attention to detail, with a knack for managing multiple priorities effectively.

Demonstrated business acumen and analytical abilities to interpret and present data-driven insights.

Experience implementing new systems, processes, or workflows to improve operational efficiency.

Exceptional verbal and written communication skills to convey ideas clearly and professionally.

Bachelor's degree in Business, Communications, or a related field, or equivalent experience.

Proficiency in CRM platforms, including Salesforce, with a background in customer account management and dispatch systems. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Go to Apply

Customer Service Associate

Walgreens • Deerfield, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Walgreens • Berwyn, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Walgreens • Glen Ellyn, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Representative

U-Haul • Woodridge, IL • 2h ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 7300 Woodward Ave, Woodridge, Illinois 60517 United States of America Position will require weekend availability, Fri, Sat, Sun. Are you a people person? Do you love...

2h ago

Go to Apply

Customer Service Representative

TEKsystems • Chicago, IL • 2h ago

Management & Administrative

Description Responsible for outbound calls - using call center software - Develop and maintain working knowledge of current products and services offered by the company - Answer all calls and emails in a timely manner, i...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.