Customer Service Representative

Robert Half • Medina, OH • 2h ago

Description

We are seeking an experienced Customer Service Representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment.

Key Responsibilities:

Serve as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales).

Coordinate with the Quote team to request and deliver quotes promptly.

Address customer inquiries, providing accurate, timely information.

Collaborate with the Sales team and customers to support project success, including participation in project kickoff calls.

Manage customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered.

Efficiently process orders, adhering to established timelines and ensuring complete, accurate data entry.

Collect payments and deposits when necessary; process tickets in a timely manner.

Upload orders and related documents to customer portals and maintain records in shared drives.

Update shipping dates in internal systems; proactively communicate any changes to customers and sales representatives.

Perform stock checks as requested and provide direct shipping notifications to customers.

Support post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts.

Requirements - Strong verbal and written communication skills.

Advanced proficiency in computer applications and systems.

Exceptional organizational abilities and attention to detail.

Effective time management skills to prioritize tasks efficiently.

High level of accuracy in handling data and processes.

Ability to work independently while maintaining honesty and assertiveness.

Familiarity with customer service tools such as Zendesk.

Experience in customer service, order entry, and handling inbound and outbound calls. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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