Primary Contact Center Representative (Call Center)

First National Bank • Hermitage, PA • 13h ago

Reference #: 2025-02733 Primary Office Location:3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Primary Contact Center Representative Business Unit: Retail Operations Reports to: Contact Center Supervisor

Position Overview: This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor.A positive work ethic and must work well in a team environment.

Primary Responsibilities: Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Resolves customer issues and promotes products and services by identifying the customer's needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1

Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent customer service skills Detail-oriented Ability to work and multi-task in a fast paced environment Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Basic Level Strong problem solving ability Patience when dealing with difficult situations.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work: Ability to work some holidays and weekends. Ability to sit for extended periods of time Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

It is the policy of F.N.B. Corporation and its affiliates not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service metal veteran, recently separated veteran, or active duty wartime or campaign badge veteran. F.N.B. Corporation and its affiliates provide all applicants and employees a discrimination and harassment free workplace. Please Visit following page for important legal disclosures and information: https://www.fnb-online.com/disclosures

Similar Jobs

Customer Service Associate

Walgreens • Boardman, OH • 22h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

22h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Boardman, OH • 3d ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

3d ago

Go to Apply

Plant Manager

Aptiv US Services General Partnership • Vienna, OH • 4d ago

Management & Administrative

SHAPE THE FUTURE OF MOBILITY FROM DAY ONE. This position is part of our Signal & Power Solutions segment and will be based out of our Vienna, OH plant location. Summary: The Plant Manager is the senior-most manufactu...

4d ago

Go to Apply

Customer Service Representative

Robert Half • Struthers, OH • 6d ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in Struthers, Ohio. This long-term contract position is ideal for someone with a background in manufacturing, metals, or industr...

6d ago

Go to Apply

Service Technician

KTSDI • North Lima, OH • 1w ago

Management & Administrative

Heavy Duty Mechanic: Prior experience in heavy equipment/vehicles and more specifically, axles, transfer cases and transmissions preferred. On the job training is available for qualified/motivated people. Candidates must...

1w ago

Go to Apply

Police Officer

UPMC • Greenville, PA • 1w ago

Management & Administrative

Are you a dedicated law enforcement professional who values quality and safety? Look no further! UPMC is thrilled to announce exciting an opportunity for Sr. Police Officer II with UPMC Horizon Hospital. Why Choose UPMC?...

1w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Youngstown, OH • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Warehouse Manager

Confidential Employer • Greenville, PA • 1w ago

Management & Administrative

We are looking for an organized warehouse manager to supervise the receipt, unloading, labeling, and shipping of products in our warehouse. We are a family owned company and you will be working with the owner directly. O...

1w ago

Go to Apply

Corrections Officer Trainee - State Correctional Institution at Mercer

Commonwealth of Pennsylvania • Mercer, PA • 1w ago

Management & Administrative

Reference #: 5184567 THE POSITION Are you looking for more than just a job, but the start of a successful career? If you have a strong dedication to public service and want to help keep the public safe, we encourage you...

1w ago

Go to Apply

Customer Support Associate

FARMERS NATIONAL BANK OF CANFIELD • Niles, OH • 1w ago

Management & Administrative

Description SUMMARY: Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.