Retail Coordinator

Reno Orthopedic Center • Reno, NV • 7h ago

Reno Orthopedic Center wants you to join the team as a Retail Coordinator! We are seeking an enthusiastic and dedicated team member to ensure the successful daily operation of the ROC Shop, the onsite retail store specializing in medical devices and equipment at our Main location - 555 N. Arlington Age.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

· We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

· We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

· Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.

· Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

· We value kindnessas a core strength - it's how we treat our patients, our colleagues, and our community.

· Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!

What would you do in this role?

This role is perfect for someone who loves leading a high-performing retail environment and takes pride in creating an exceptional customer experience. You'll drive the success of the store by meeting and exceeding sales goals, ensuring merchandise and services are always available, and curating a clean, safe, and inviting environment for employees and customers. You'll have the opportunity to build strong relationships with customers, physicians, and providers while identifying future needs and recommending products that truly make a difference. From resolving customer concerns with professionalism, to reviewing market trends and launching promotional strategies, to maintaining compliance and safeguarding merchandise-you'll be at the center of daily operations and play a key role in the store's continued reputation and success.

A Day in the Life

· Reach or exceed designated sales targets and analyze financial/operating statements for profitability;

· Ensure availability of merchandise and services by issuing and receiving purchase orders;

· Resolve customer service issues, including questions, concerns and complaints, focusing on quality customer service and our guiding principles;

· Review merchandising activities and trends, determine additional needed products and promotions, authorize sales promotions and clearance sales, and determine appropriate ways to display merchandise;

· Identify current and future customer requirements by establishing a rapport with potential and existing customers, physicians, providers, and staff;

· Secure merchandise by implementing security systems and measures;

· Protect employees and customers by providing a safe and clean store environment;

· Maintain the stability and reputation of the store by complying with legal requirements.

Requirements

Certifications/Education

High School Diploma

Knowledge of

Microsoft Office Suite, including Word and Excel;

Experience

Two years of experience working in a retail environment;

Communicating effectively with others, including patients, staff, providers, and outside vendors.

Performing duties with high attention to detail including reviewing work and correcting errors;

Working independently on tasks with a high level of accountability and responsibility;

Performing customer service duties, including resolving customer complaints and concerns;

Preferred Qualifications - How can you set yourself apart from other applicants?

Experience operating Square, the point of sale system;

Knowledge of medical devices and equipment and their uses.

This position operates in a professional office environment.

Physical: The noise level is usually moderate.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

Medical, dental, vision insurance

Discounted orthopedic care at ROC

Paid time off and holiday pay

Extended sick leave

401(k) plan contributions with no match required

EAP, disability and life insurance

Health and fitness program

Employee events

Coffee shop onsite (main location)

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.

"ROC doesn't just talk about values - they live them. Every day here feels like a chance to do meaningful work with people who truly care."

Mandy Metcalf, ROC Team Member

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