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Service Support Coordinator

Aston Carter • Mount Prospect, IL • 2h ago

What We're Looking For

A calm, customer-focused communicator who thrives in a fast-paced environment.

Someone who enjoys being the go-to resource for customers.

Team players who value collaboration but can work independently.

Individuals who can multitask and remain organized while managing constant inbound activity.

Qualifications:

3+ years of related experience within service coordinating or customer service

Customer service orientation

MS Office Proficient

Effective communication skills, both verbal and written

Self-starter with the ability to work independently

Ability to multitask

Work Environment

This position is fully remote with working hours from 8 AM to 5 PM. You will be part of a team of nine, working alongside members located across the United States. The company offers a supportive culture with leadership that encourages growth.

Responsibilities

Identify and resolve discrepancies or issues in contracts, working with internal teams as necessary.

Maintain comprehensive documentation of all contract agreements, amendments, and related correspondence.

Handle a high volume of customer interactions. One person could answer up to 100 calls a day.

Create and document service tickets based on customer needs and route them to dispatch.

Provide customers with accurate ETAs for technician visits upon request.

Gather all relevant machine/issue details to ensure dispatch has complete and accurate information.

Deliver a professional, customer-focused experience on every interaction.

Collaborate with team leads and peers to ensure consistent service levels.

Job Type & Location

This is a Permanent position based out of Mount Prospect, IL.

Pay and Benefits

The pay range for this position is $24.03 - $24.03/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 31, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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