HVAC Thermal Services Project Manager-Westerville

Vertiv Corporation • Westerville, OH • 1h ago

Job Description RESPONSIBILITIES

Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues

Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products

Coordinate, supervise and perform factory Start Up of key products

Participate on New Product Development (NPDP) teams:

Provide serviceability feedback to engineering during the design process

Review and contribute to technical training material

Review and contribute to technical manuals

Provide feedback to the factory for potential product quality and reliability issues

Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved

Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Other duties as required to ensure a satisfied customer

QUALIFICATIONS

5 years' experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering Or 10 years' experience as a technician with Liebert Precision Cooling Equipment

Completion of all available Product Training Classes, especially iCOM, and new products

Excellent customer service, communication and diplomacy skills

Highly Proficient with electrical / electronic test equipment

Proficient with technical schematics and diagrams

'Craftsman' level brazing skills

Ability to perform any repair or modification to Liebert precision cooling equipment

Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag

Experience with CANBus communication

Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols

Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator

Familiarity with the new DA125 and the principals of pumped refrigerant economization

Excellent analytical and problem-solving skills

Extensive knowledge of network connectivity, protocols, and technologies

Ability to provide remote, after hours support in emergency situations

Willingness to continuously learn new technologies and updates on current technologies

Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers

Ability to read and understand network topologies and electrical schematics

Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark

Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client's needs

Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup

Windows SQL Server permissions and network access configuration

Understanding of TCP/IP protocols and their configuration

Ability to install, configure, and update end-user hardware

Ability to utilize equipment from electronic network test equipment to punch down tools

Ability to utilize Windows tools suc

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc3OTA4LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t

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