Casual Customer Service Supervisor

Delaware River & Bay Authority • Lewes, DE • 6h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1486748

I. POSITION SUMMARY\ This position is a casual Customer Service Supervisor which is responsible for\ conducting sales and providing customer service, supervision, and administration for the\ Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a\ primary role in the day-to-day supervision of the Customer Service Department. The\ Customer Service Supervisor is responsible for providing supervision of employees in the\ following duties: ticketing, reservations, and sales; handling and resolving customer-\ related issues; and performing a variety of administrative duties. Work schedule is shift\ work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to\ 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will\ be required based upon business needs.. This casual position is part-time with no\ guaranteed minimum number of hours, nor are there any guaranteed assignments.\ II. ESSENTIAL DUTIES AND RESPONSIBILITIES\

Supervises a sales and customer service team training, coaching and counseling staff\
Assists with setting up, promotion, selling and up-selling of all events and products\ offered to the public\
Handling of, and resolving of, customer complaints\
Tracks, monitors, measures productivity\
Provides the highest level of customer service and professionalism to all internal\ and external customers\ III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES\
Strong ability to supervise and motivate employees\
Ability to handle multiple tasks, projects, and priorities\
Good verbal and written communications skills\
Ability to operate a variety of office and point-of-sale equipment, such as, personal\ computers in addition to experience with Microsoft Office products\
Cash handling experience\
Ability to provide superior customer service to everyone by responding in a\ courteous and efficient manner

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