Team Leader

Royal Farms • Laurel, DE • 6h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1486753

Job Description

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.

Essential Functions

Customer Service & Sales

Ensures every customer receives outstanding service by providing

a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).

Coach and support team members in delivering consistent,

friendly, and knowledgeable service to every customer.

Develop knowledge and awareness of current products, marketing

programs, promotions, strategies, and initiatives; educate all retail team members.

Operations & Compliance
Oversee the full scope of shift operations as the Person in

Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.

Perform shift operational tasks including POS transactions,

vendor check-in, and adherence to cash control standards.

Oversee and hold team members (and self) accountable for

compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)

Consistently follow all safety and security procedures to

protect team members, customers, and company assets.

Serve as a Certified Trainer by onboarding and training team

members, providing regular feedback and coaching to ensure consistent execution of operational standards.

Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage

programs: including proper ordering, production planning, product handling and appearance.

Maintain and drive high standards and expectations around food

quality, food safety, merchandising, customer service, speed of service, and store cleanliness.

Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping,

mopping, emptying trash, etc.)

Maintain a clean and organized work area to ensure safe working

conditions

Oversee equipment and facility upkeep by promptly reporting

maintenance issues or hazards to the appropriate channels.

Additional Responsibilities

Demonstrate accountability by completing assigned tasks with

attention to detail.

Follow Royal Farms safety, security, and operational procedures as

outlined in SOPs and training materials.

Uphold the mission, core values, and brand standards of the company

by ensuring all practices reflect integrity, accountability, and operational excellence.

Performs other projects/duties as assigned.

Supervisory Responsibilities

Supervises all store employees in the absence of a more senior

leader.

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