Manager, IT Services

Molina Healthcare • Atlanta, GA • 1h ago

JOB DESCRIPTION

Job Summary

Responsible for all information technology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods.

KNOWLEDGE/SKILLS/ABILITIES

Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external).

Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services.

Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders.

Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels.

Acts as a change agent to implement and manage quality improvement processes in service delivery management.

JOB QUALIFICATIONS

Required Education

Bachelor's Degree or equivalent combination of education and experience

Required Experience

5-7 years

Preferred Education

Graduate Degree or equivalent combination of education and experience

Preferred Experience

7-9 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $80,412 - $188,164 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Go to Apply

New Home Sales Consultant

NVR • Stockbridge, GA • 22h ago

Management & Administrative

New Home Sales Consultant Job Category Sales / Marketing Market Location GA - Atlanta Location GA - Stockbridge Apply Now ( https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=35...

22h ago

Go to Apply

Senior Manager Software Engineering - Atlanta, GA

Acuity Inc. • Atlanta, GA • 1d ago

Management & Administrative

Job Summary The Senior Portfolio Manager is responsible for overseeing a team of project managers to help manage a collection of projects and programs in Acuity Inc.'s IT Experience, Infrastructure, and Operations to ens...

1d ago

Go to Apply

Customer Service Representative I

ASM Research, An Accenture Federal Services Company • Atlanta, GA • 1d ago

Management & Administrative

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or p...

1d ago

Go to Apply

Technical Account Manager

Cardinal Health • Atlanta, GA • 1d ago

Management & Administrative

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.