Service Team Leader - Client Advisory Team

HUB International • Norwell, MA • 5h ago

Discover a Career That Empowers You - Join HUB International!

At HUB International, we're more than just an insurance brokerage firm - we're a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don't stop there - we also invest deeply in our people.

Here, your career is in your hands. You'll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you'll be backed by the strength of a global firm and the heart of a regional team.

As one of the world's largest insurance brokers - and a proud Stevie Award-winning workplace - HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

Explore your future with HUB International. Let's grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits - HUB is the place for you.

We currently have an opportunity for a Service Team Leader - Client Advisory Team to join our Personal Lines team **.

Overview** :

Responsible for overseeing the operation and servicing of accounts in Personal Lines Division, under the supervision of the Personal Lines Manager and in in accordance with the practices, policies, and procedures of the Company.

Responsibilities :

Performs the job duties of a Senior Account Manager as well as the responsibilities listed below:

Assist with the supervision of personal lines staff at branch offices; answer routine questions, clarify agency procedures, and provide conflict resolution, as needed.

Assist in ongoing training for both new and current employees.

Coordinate staffing requirements in the absence of PL Manager.

1st point of contact for Customer/Staff escalation calls.

Be available to answer incoming calls and greet clients and visitors in a courteous and pleasant manner.

Notify Department Manager regarding claims involving catastrophic damage or serious injuries.

Keep informed of market, rate, form, and coverage changes and participate in industry related training for professional skills and knowledge development.

Maintain KPI goals.

Fully utilize the Agency Management System EPIC to document activities for E&O purposes.

Other responsibilities including reports, as assigned by Manager.

Qualifications :

Five years personal lines insurance experience in an insurance agency.

Active Producer License

Thorough knowledge of personal lines coverages and markets.

Supervisory experience.

Producer's license.

Experience with Microsoft Office products.

Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

The expected salary range for this position is $68,571 - $121,904 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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