Service Coordinator - 2 Needed

Area Temps, Inc. • Solon, OH • 1h ago

**10 - 178236 al A manufacturing company is seeking Service Coordinators who will ensure timely, accurate, and efficient support for customers by managing spare parts and machine orders in a manufacturing environment. Additionally, you will serve as the primary point of contact for order inquiries, product availability, and delivery coordination, while collaborating with internal teams to maintain high levels of customer satisfaction and operational efficiency. Work hours are Monday through Friday from 8 a.m. to 5 p.m.

Job Responsibilities:**

Receive, process, and track customer orders for spare parts and machines and verify order accuracy, pricing, and availability before confirmation

Coordinate with production and inventory teams to ensure timely fulfillment

Serve as the primary point of contact for customers regarding orders, product availability, lead times, and delivery schedules

Respond promptly to inquiries, complaints, or service requests, providing professional and accurate information

Provide updates to customers on order status and resolve issues proactively

Monitor stock levels and communicate shortages or backorders to customers and internal teams

Maintain accurate records of orders, shipments, returns, and customer interactions in the system

Work closely with production, logistics, and shipping teams to coordinate order fulfillment and deliveries

Communicate special requirements or technical specifications to relevant departments

Investigate and resolve order discrepancies, shipment delays, or product defects and recommend process improvements to enhance customer experience and operational efficiency

Generate reports on order trends, customer inquiries, and fulfillment metrics and provide insights to management to support continuous improvement in customer service operations

Job Qualifications:

Must have a High School Diploma or GED; An Associate's Degree in Business Administration, Communications, Supply Chain, or related field is preferred

Must have an understanding of the company's products, spare parts, and technical specifications to provide accurate information and support

Must have knowledge of stock levels, lead times, and logistics processes to anticipate issues and communicate effectively with customers

Must be proficient in ERP, CRM, or inventory management software to process and track orders accurately as well as accurately enter orders, updates, and customer information

Must be able to identify issues with orders, coordinate with technical teams for resolution, and maintain organized records and reports

The ability to prioritize tasks and orders to efficiently meet deadlines is mandatory, and adjust to changes

Must have strong organizational, problem-solving, and decision-making skills, as well as, the ability to communicate and listen

Must be able to build positive relationships, address complaints, and handle inquires with patience and empathy

Must be friendly, with a professional demeanor, a strong commitment to teamwork, and the ability to maintain confidentiality at all times

Minimal travel to other sites is required when needed

[Only those candidates that can pass a background check and drug screen will be considered.&n ]{lang="EN-US"}

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