Assistant Front Office Manager

Vail Resorts • Kirkwood, CA • 17h ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

The Assistant Front Office Manager will be responsible for the daily management of the front office operations including front desk and resort services. In addition, the person in this role will provide guidance and leadership to the front office staff ensuring consistent quality customer service is delivered. The Assistant Front Office Manager will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and resort standards. This position will assign and instruct front office employees in details of work, observe performance and encourage adherence to standard procedures.

Job Specifications:

Starting Wage: $25.00/hr - $30.15/hr

Employment Type: Year Round (11-month)

Shift Type: Full Time

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place. Provide exceptional guest services.

Closely monitor Medallia survey, gather information, and reply to the guests.

Run reports and notice trends in Medallia and 3rd party reviews. Work with internal team on the scores and update boards with the monthly results.

Do daily tracking, manage reports, and do follow-ups.

Own performance management of direct reports in FD. Train, coach, develop and retain quality front desk and resort services.

Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIP's and group happenings. Lead daily line up of FD.

Work with sales and reservations to maximize revenue and solve oversell issues and repeat guests and owners have highest level of personalized service.

Reconciliation of all guest's departed with a non-zero balance. Needing to make adjustments as necessary, reach out to appropriate departments for posting and reach out to guests or wholesales on behalf of guests for declined or cancelled CC information.

Creates training manuals for all FD and new hires. Ensures new hire checklists are completed within 30 days and new employees are fully and efficiently trained.

Blocking of reservations. Ensuring all guest notes and requests are met to the best of the hotel's ability. Reaching out to guests when necessary, regarding reservation changes.

Creating non-managed and owner reservations on a timely basis.

Works with Sales/Services team to set rooms and times for site tours for potential clients and groups.

Assist at the Front Desk with check-ins and check-outs when necessary.

Job Requirements:

At least two years' experience in a hotel front office or guest service role.

Must have a valid driver's license.

Must be able to stand for extended periods of time.

Must be available to work a flexible schedule, including mornings, afternoons, weekends, and holidays.

Preferred Skills:

Experience with IQware.

At least 1 year supervisory experience.

The expected pay range is $25.00/hr - $30.15/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 513214

Reference Date: 01/17/2026

Job Code Function: Front Office

Similar Jobs

Retail Stocking Associate

Harbor Freight Tools • Gardnerville, NV • 2d ago

Retail & Hospitality

173334BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

2d ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Gardnerville, NV • 2d ago

Retail & Hospitality

173326BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

2d ago

Go to Apply

Team Member

EMERALD CASCADE RESTAURANT SYSTEM INC • Gardnerville, NV • 5d ago

Retail & Hospitality Sponsored

Description: Work Happy. Be Happy. Be You. Our food isn't the only thing that should bring you joy. Whether you're mastering customer service as a Guest Service Cashier or preparing delicious meals in the kitchen, we're...

5d ago

Go to Apply

Restaurant Crew -Night Operations

Vail Resorts • South Lake Tahoe, CA • 5d ago

Retail & Hospitality

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

5d ago

Go to Apply

Restaurant Crew

Vail Resorts • South Lake Tahoe, CA • 6d ago

Retail & Hospitality

6d ago

Go to Apply

All Resort Specialist

Vail Resorts • Kirkwood, CA • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Restaurant Crew -Night operations

Vail Resorts • South Lake Tahoe, CA • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Lead Restaurant

Vail Resorts • Kirkwood, CA • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Restaurant General Manager

Taco Bell • Gardnerville, NV • 2w ago

Retail & Hospitality

The starting pay for this position is between $20-$26.25 per hour depending on experience and availability! BENEFITS: DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance DRG...

2w ago

Go to Apply

Team Lead Restaurant

Vail Resorts • Kirkwood, CA • 2w ago

Retail & Hospitality

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.