Description
Please note this role IS NOT remote, but rather not tied to an Amazon corporate office
As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You May be asked to participate in overnight travel in order to execute store visits in neighboring markets, and for team meetings (conferences, trainings, team building events, etc.)
Market Managers must be able to work flexible hours, including nights and weekends, 40 hours per week.
As a part of the Offline Marketing and Sales team, you will support a variety of products and services, including Echo, Ring, Amazon Smart Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they've been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.
Key job responsibilities
In this role you will:
-Ensure the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution
-Educate store associates on the value of Amazon, Ring, Blink, and eero devices and services in small and large group settings
-Conduct sales and training during large scale events based on program / market needs
-Manage weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy
-Manage travel and work expenses
-Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market
-Collect business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions
-Develop professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc.
-Drive KPIs to increase sales through the offline retail channel
-Achieve goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org).
-Complete daily in-store reports to document visits, including submitting digital photos
-Effectively install, troubleshoot, and maintain a variety of Amazon, Ring, Blink, and eero display devices and fixtures in various national retail stores
-Delegate and influence to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders
-Invent, simplify and share best practices
-Manage in store product transitions and retailer communications
-Provide clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact
A day in the life
Market Managers rely heavily on influence without authority to drive project deliverables, improve brand advocacy, and improve the customer experience at retail stores. They foster relationships with key internal and external stakeholders at the market and district level. They serve as the Amazon, Ring, eero, and Blink product and services expert, facilitating group training events for sales associates on how to sell Amazon's wide portfolio of devices and services. Market Managers work closely with retail partners and customers to gather insights in order to improve products and services and drive decisions at the corporate level. They ensure the Amazon in-store experience and merchandising is implemented to standard across retailers for all Amazon, Ring, eero, and Blink devices and services.
About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.
Basic Qualifications
3+ years of retail experience
2+ years of retail sales experience
High school diploma, or equivalent
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
Valid and active driver's license
Access to reliable transportation to travel between worksites during the work day.
Must reside in the greater Baltimore area.
Possess a mobile phone compatible with iOS or Android operating systems.
Preferred Qualifications
Experience developing and delivering presentations to large and diverse audiences
Experience in English-language communication skills, both written and verbal
6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
Experience managing multiple retail accounts/locations
Exhibit strong attention to detail and organizational skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, MD, Virtual Location - Maryland - 22.00 - 32.00 USD hourly
