Creatio CRM Consultant

CompuCom • Olympia, WA • 2h ago

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Creatio CRM Consultant to join their team remotely. A high level of experience implementing enterprise-class CRM platforms and an understanding of the value that CRM provides to sales, marketing, finance, operations and customer service teams is key to this role.

Duties and Responsibilities :

Conduct analysis of client business processes and define functional requirements

Map these objectives to Creatio's capabilities and toolsets

Prepare appropriate documentation to communicate and validate designs with client stakeholders

Help clients validate and evaluate options and prioritize potential scope based on what the client values and needs most

Collaborate with team members to align on and validate project scope and the effort required to successfully implement that scope

Ensure all project documentation and artifact requirements are accessible and completed timely

Lead project execution from start to finish for assigned project team

Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk

Document all project requirements as needed (user stories, system element utilization, development efforts above and beyond standard system functionality, etc.) in department-approved formats, allowing for active customer participation in the project's deliverables and setting clear expectations on those deliverables

Configure core system elements using out of the box tools for elements such as data model setup, reporting, analytics and workflow configuration. Note, this is not a "programmatic " or developer role, but the ability to use native application tools to build out a final solution is key. This role will be hands-on during the implementation process

Lead and manage user acceptance testing cycles and conduct end user training sessions

Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction. Professionally and proactively handle problems and/or conflict to resolution and escalate internally where appropriate

Ensure client needs continue to be met throughout the customer's lifecycle to include support requests, additional projects, etc. These needs may be ad hoc or through a structured care and maintenance program

Skills and Qualifications :

Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required. Relevant work experience will be considered as an equivalent for candidates whose academic background is not in these areas

Minimum 5+ years implementing CRM solutions and projects

Minimum 2+ years should be in a client facing role where the functional solution to be implemented was defined

Wage Range :

The rate for this position is between $43.50 - $63.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

INDCCStaffing

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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