Customer Service Representative I

ASM Research, An Accenture Federal Services Company • Columbia, SC • 20h ago

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM - 6:00 PM EST

Job Responsibilities

Supports customer to submit and process transactions

Assists customer with identifying and resolving processing issues and website access inquires

Supports inbound calling, outbound calling, email, web chat and outreach to customers

Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application

Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications

High School Diploma or GED

0-2 years of customer service or public relations experience.

Other Job Specific Skills

Ability to successfully adapt and perform during times of high call volume.

Ability to provide effective customer service and deal tactfully and courteously with the public.

Strong written and verbal communication skills.

Strong listening ability to interpret and clarify information being provided by customers.

Strong commitment to providing quality service.

Ability to foster a good working relationship and rapport with customers.

Keen attention to detail and accuracy.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$17.75 - $17.75

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Similar Jobs

NetSuite Sales Account Manager - Midwest

Oracle • Columbia, SC • 3h ago

Management & Administrative

Job Description About Oracle NetSuite Founded in 1998, Oracle NetSuite was the first cloud company - ushering in the new era of cloud computing. NetSuite's mission is to deliver one system, the suite, that gives leaders...

3h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lexington, SC • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Technical Account Manager

Cardinal Health • Columbia, SC • 20h ago

Management & Administrative

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life...

20h ago

Go to Apply

NetSuite Sales Account Manager - Santa Monica

Oracle • Columbia, SC • 20h ago

Management & Administrative

20h ago

Go to Apply

Sales Manager

Teleperformance USA • South Carolina, South Carolina • 1d ago

Management & Administrative

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in mean...

1d ago

Go to Apply

Analytic Consultant, Marketing Analytics

Concentrix • Columbia, SC • 1d ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Analytic Consultant, Marketing Analytics Research & Analytics ( https://jobs.concentrix.com/job-search/?category=Research & Analytics) Location United States Of...

1d ago

Go to Apply

Manager, Market & Business Development

Cytel • Columbia, SC • 1d ago

Management & Administrative

Cytel provides unrivaled biostatistics and operations research knowledge to our customers in the life sciences industries in the form of both software and services. At Cytel, we work hard to create successful careers wit...

1d ago

Go to Apply

CyberSecurity Defense Operations Analyst

Humana • Columbia, SC • 1d ago

Management & Administrative

Become a part of our caring community and help us put health first We are seeking a skilled and motivated P2 CyberSecurity Defense Operations Analyst to strengthen our Cybersecurity Operations Center (CSOC). This role is...

1d ago

Go to Apply

AI and Analytics Lead - Human Resources

Oracle • Columbia, SC • 1d ago

Management & Administrative

Job Description Oracle is seeking a highly experienced AI & Analytics Lead to design, build, and operate enterprise-grade AI-powered analytics solutions across Oracle HR Analytics platforms. This role blends Generati...

1d ago

Go to Apply

DC Operations Manager

Home Depot • Columbia, SC • 1d ago

Management & Administrative

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manag...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.