Retail Engagement Manager

Columbia Bank • Phoenix, AZ • 3h ago

About the Role:

Lead and implement sales initiatives to support regional goals by creating and fostering a culture of exceptional client service and client relationship acquisition and growth.

Teach, Train, and Model the use of UB Way practices to branch team members and leaders to help identify and recommend appropriate bank products and services to clients. Actively participate in and support Market Region Managers, Region Managers, and Branches with business development, client and prospect calling, and other relationship building activities.

Create and implement tools to deepen client relationships through the use of Client and Business Financial Reviews.

Provide strong support to branches and regions in meeting or exceeding financial goals in lending, deposit, and NII/revenue generation.

Identify innovative ideas and enhancements of ways to generate revenue and enrich sales and service performance through both nontraditional and traditional channels.

Drive communication, inspiration, and recognition with regards to campaign results

Work with Branch Managers on the successful onboarding of new team members in relation to the use of Breakthrough Client Service practices and use of the UB Way.

Build reward and recognition programs to include campaigns, promotions, and quarterly and annual awards.

Build and maintain close working relationships with operational partners to ensure leadership has one voice.

Collaborate with all lines of business and departments of the Bank to add value and drive broad and appropriate solutions for clients.

About You:

Bachelor's Degree preferred.

7 years of retail banking management experience or the commercial equivalent required.

7 years of consumer and small business lending experience required.

7 years of experience supporting multiple retail banking locations preferred.

Strong coaching, mentoring and teaching skills to support associate learning, development and success.

Business banking acumen.

Change management leadership skills.

Ability to understand the importance of technology in the retail banking model.

Solid understanding of operating and compliance regulations.

Experience supporting the sales goals and budgets of multiple locations.

Experience identifying potential development and implementation of a marketing plan to gain new business and retain existing customers.

Sales leadership skills.

Excellent communication skills.

Self-starter who takes initiative.

Exceptional customer service skills.

Ability to travel.

Be a part of a bank that invests in you!

Competitive Incentive Plan: Earn rewards that match your efforts.

Professional Development: Grow your skills with our tailored premier banker programs.

Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $85,000 - $115,000.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

4400 East Broadway Blvd Suite 112 Tucson AZ 85711

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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