Director of Operations

Omni Hotels • Los Angeles, CA • 6h ago

Overview

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

Reporting directly to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.

Responsibilities

Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.

Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.

Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.

Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.

Directs property operation in General Manager's absence.

Maintains close communication with the Managing Director and other department/division heads.

Recommends programs for the motivation and development of staff.

Assists in developing annual budget and action plans, including annual objectives.

Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.

Conducts daily review of Rooms Division hotel operations with Department Heads.

Attends hotel operational meetings, room's departmental meetings, and associate-related events.

Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

Qualifications

Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.

Exceptional management skills with a proven track record in mentoring/leading a successful team.

Ability to budget and forecast productivities and direct expenses.

Ability to establish and maintain relationships with vendors, community and organizations.

Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.

College degree in hotel & restaurant management, or equivalent.

Flexible schedule to include weekends and holidays.

Ability to communicate effectively and professionally.

Ability to work under pressure.

Ability to work independently and within a team environment.

Must be detail oriented, extremely organized and punctual.

Pay: $130,000 to $160,000 - The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-CA-Los Angeles

Posted Date5 hours ago(1/16/2026 1:11 PM)

Requisition ID 2026-132027

of Openings 1

Category (Portal Searching) Operations

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