Security Operations Center (SOC) Manager

Metro One Loss Prevention Services Group • Clarksville, TN • 10h ago

Job Description

Overview

M1 Global is seeking a S ecurity O perations C enter (SOC) Manager to lead and oversee multiple SOC team (s) , ensuring security remains a cornerstone of operational . This role involves managing a team of SOC Analysts and Supervisors. This role provides direct operational oversight of SOC services within a defined metropolitan or localized geographic area.

Key Responsibilities

Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local security needs and optimize field resource distribution.

Field Support & Service Coordination: Delivers immediate SOC-based support to on-site security teams by relaying crucial information, managing local incident communication, and coordinating emergency drill management.

Local Incident Service Management: Manages the escalation of multi-area incidents to the appropriate regional service level and coordination of SOC support for local incident investigations.

Specialized SOC Services: Provides specialized services tailored to the local area, including virtual escorts, restricted camera access tours, and concierge-level security support.

Team Leadership and Development: Lead, mentor, and develop a team of SOC supervisors, analysts, and support staff, including performance evaluations, training programs, and career progression planning. Foster a collaborative environment that promotes knowledge sharing and skill enhancement in areas like threat intelligence and incident response.

Threat Intelligence and Risk Assessment: Manage the collection, analysis, and dissemination of threat intelligence to inform SOC activities. Conduct enterprise-wide risk assessments, identifying vulnerabilities in security assets and recommending strategic hardening measures .

Crisis and Business Continuity Leadership: Provide executive-level support during major crisis events, including activating business continuity plans, disseminating organization-wide preparedness alerts, and overseeing restoration of critical operations. Collaborate with senior leadership to minimize downtime and mitigate impacts.

Performance Metrics and Reporting: Monitor key performance indicators (KPIs) such as Time to Acknowledge, Time to Esc alate, and reporting accuracy monitoring SOC effectiveness and reporting insights to executives. Drive continuous improvement through data-driven decisions and process optimizations.

Required Qualifications

Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)

7 + years of experience in SOC experience , with at least 3 years in a supervisory or managerial role within a SOC environment.

Strong leadership skills with experience managing diverse teams in high-pressure, 24/7 operations.

Excellent analytical, communication, and problem-solving abilities, with a strategic mindset for risk management.

Knowledge of regulatory frameworks and ability to navigate complex compliance landscapes.

Pay & Benefits

Competitive salary commensurate with experience

Comprehensive medical, dental, and vision insurance

Generous paid time off and holidays

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