Position Summary...
The Senior Manager, Technology Operations is accountable for improving associate performance through technology enablement, performance insights, and operational optimization. This role focuses on how associates learn, execute, and improve by ensuring they are supported with the right tools, guidance, and insights at the right moment.
The Senior Manager partners closely with Operations, Learning and Development, Quality, Knowledge, and Analytics to deliver measurable improvements in productivity, quality, consistency, and time to proficiency across CES.
What you'll do...
Associate Performance Strategy and Ownership
Own the CES Associate Performance Optimization program and roadmap
Define performance improvement initiatives aligned to operational priorities and frontline realities
Identify performance gaps driven by tooling, process, training, or knowledge issues
Enablement, Insights, and Optimization
Partner with Learning and Development to automate and personalize training and enablement
Collaborate with Quality and Analytics teams to leverage QA insights and performance data
Support deployment and adoption of AI assisted guidance, performance intelligence, and coaching tools
Observe associate workflows to identify cognitive load and execution bottlenecks and translate findings into technology and process improvements
Measurement and Execution
Track and report performance improvements tied to productivity, quality, and ramp time
Drive measurable reductions in time to proficiency through improved tooling, training automation, and in workflow guidance
Drive adoption of tools and insights through strong change management and operational alignment
Ensure initiatives deliver sustained performance improvement and operational value.
What You'll Bring:
Bachelor's degree or equivalent experience in operations, technology enablement, or performance optimization
6 plus years supporting frontline associate performance, enablement, or workforce effectiveness programs
Experience translating performance data into actionable operational improvements
Strong collaboration skills across Operations, Learning, Quality, and Technology teams
Preferred Qualifications
Experience with performance analytics, QA insights, or training automation
Familiarity with LMS platforms, knowledge systems, or agent assist tools
Experience operating in large scale, high volume service environments
Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us as recruiters: 1. We'll reach out via verified LinkedIn profiles or emails ending in "@walmart.com." or "@samsclub.com". 2. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. 3. There is no cost or payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
1300 Se 8Th St, Bentonville, AR 72712, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
