Customer Service Representative

Robert Half • South Burlington, VT • 4h ago

Description We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. This long-term contract position is ideal for individuals who thrive in a fast-paced environment and enjoy delivering exceptional service. This role offers opportunities for growth, competitive pay, and the chance to make a meaningful impact within the transportation equipment manufacturing industry.

Responsibilities:

Provide attentive and courteous assistance to customers, addressing inquiries and resolving issues promptly.

Handle payments, returns, troubleshooting, and part orders with accuracy and efficiency.

Promote and upsell extended warranties and maintenance services to customers.

Collaborate with team members to ensure seamless communication and customer satisfaction.

Utilize call center systems and tools to manage customer interactions effectively.

Maintain detailed records of customer interactions and transactions.

Participate in training sessions to develop product knowledge and improve service delivery.

Support remote customers by providing guidance and troubleshooting technical challenges.

Adhere to company policies and procedures while maintaining a high level of attention to detail.

Strive to exceed customer expectations and contribute to the overall success of the team. Requirements - Previous experience in a call center or customer service role is preferred.

Familiarity with Epic systems or similar software is highly desirable.

Strong ability to upsell products and services to customers.

Excellent communication and interpersonal skills.

Proven ability to handle payments, returns, and technical troubleshooting.

High attention to detail and organizational skills.

Flexibility regarding pre-employment requirements, with the ability to start pending clearance.

Willingness to undergo a three-week training program to ensure success in the role. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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