Patient Services Coordinator (Issaquah, WA)

Northland Hearing • Issaquah, WA • 4h ago

Description
At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. The PSC may also be asked to support a neighboring clinic 1 day a week.
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead morning team meeting on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
Patient Retention
Patient Referrals/Reviews
Schedule Efficiency
Collected Payments
Accurate Data/Patient Files
Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will Need
High school diploma preferred or equivalent work history.
1-2 years' experience in a customer service, medical reception, or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
Salary and Other Compensation
The annual hourly rate for this position is between $18.88 - $30.16 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insu

Similar Jobs

Manufacturing Assembly Technician III (1st Shift), Amazon Leo

Amazon • Kirkland, WA • 3h ago

Hospital & Medical

Description Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, f...

3h ago

Go to Apply

Occupational Therapist - Rehab- Occupational Therapy

Life Care Center of Sandpoint • Kirkland, WA • 23h ago

Hospital & Medical Sponsored

Life Care Centers of America facilities operate as Skilled Nursing Facilities (SNFs) that provide: Long term care for residents who require Short term, sub-acute rehabilitation for patients recovering from surgery, illne...

23h ago

Go to Apply

Registered Occupational Therapist (OT)

Life Care Center of Sandpoint • Kirkland, WA • 23h ago

Hospital & Medical Sponsored

Setting & Population Served Life Care Centers of America facilities operate as Skilled Nursing Facilities (SNFs) that provide: Long term care for residents who require ongoing skilled support and compassionate daily...

23h ago

Go to Apply

Registered Nurse (RN) - Emergency Department (ED)

Accountable Healthcare Staffing • Seattle, WA • 23h ago

Hospital & Medical Sponsored

$2,620.80 - $2,912.00 Weekly *Rate is comprised of taxable hourly rate, specifically including if applicable, nontaxable (housing and M&IE) stipends converted to an hourly rate based on a 36-hour work week, and may b...

23h ago

Go to Apply

Night Shift - Emergency Department (ER) RN

Accountable Healthcare Staffing • Seattle, WA • 23h ago

Hospital & Medical Sponsored

23h ago

Go to Apply

Speech Language Pathologist (SLP)

Garden Terrace Healthcare Center of Federal Way • Federal Way, WA • 23h ago

Hospital & Medical Sponsored

23h ago

Go to Apply

Medical Gastroenterologist

Global Medical Staffing • Seattle, WA • 23h ago

Hospital & Medical Sponsored

Monday through Friday schedule 8am &dash; hour call rotation 12 &dash; on acute care cases included in responsibilities EMR: EPIC Experience with unrestricted call required Coverage needed for multiple scheduled...

23h ago

Go to Apply