Remote Hotel Coordinator

Sedgwick • Sioux Falls, SD • 5h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

REMOTE POSITION

Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.

PRIMARY PURPOSE: To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.

Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.

Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.

Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.

Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents

Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.

Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent and professional phone voice.

Strong communication, grammar, and interpersonal skills.

Strong data entry skills with high attention to detail.

Ability to work independently, show initiative, and perform well under pressure.

Strong organizational skills and ability to multitask.

Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Assistant Account Manager I *starting February 9th 2026

Nelnet • Sioux Falls, SD • 1d ago

Retail & Hospitality

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher ed...

1d ago

Go to Apply

Sous Chef, Cascata Italian Cuisine - Canopy Sioux Falls S

Hilton • Sioux Falls, SD • 1d ago

Retail & Hospitality

A Sous Chef is responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing...

1d ago

Go to Apply

Room Attendant (Full Time) - Canopy by Hilton Sioux Falls Downtown

Hilton • Sioux Falls, SD • 1d ago

Retail & Hospitality

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Room...

1d ago

Go to Apply

Market Grille Cook

Hy-Vee Food Stores • Sioux Falls, SD • 3d ago

Retail & Hospitality

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

3d ago

Go to Apply

Shift Lead

Walgreens • Sioux Falls, SD • 4d ago

Retail & Hospitality

Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Resp...

4d ago

Go to Apply

2nd Shift Production Lead

Performance Food Group • Sioux Falls, SD • 5d ago

Retail & Hospitality

135772BR Job Title: 2nd Shift Production Lead Location: OLM- South Dakota (2366) Job Description: We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchas...

5d ago

Go to Apply

3rd Shift Production Lead

Performance Food Group • Sioux Falls, SD • 5d ago

Retail & Hospitality

135773BR Job Title: 3rd Shift Production Lead Location: OLM- South Dakota (2366) Job Description: We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchas...

5d ago

Go to Apply

Utility Steward/Dishwasher - Canopy by Hilton Sioux Falls Downtown

Hilton • Sioux Falls, SD • 6d ago

Retail & Hospitality

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of o...

6d ago

Go to Apply

Utility Steward/Dishwasher (Part Time) - Canopy by Hilton Sioux Falls Downtown

Hilton • Sioux Falls, SD • 6d ago

Retail & Hospitality

Canopy by Hilton Sioux Falls is looking for a Utility Steward to join their Culinary team! Overlooking the river, Canopy by Hilton Sioux Falls is in The Steel District next to historic Falls Park and Levitt Outdoor Amphi...

6d ago

Go to Apply

Retail Merchandising Supervisor

Staples • Sioux Falls, SD • 1w ago

Retail & Hospitality

Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You w...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.