Mortgage Customer Service Advocate

Carrington • Jackson Hole, WY • 1d ago

Come join our amazing team and work remote from home! Must be able to work PST business hours.

The Mortgage Customer Service Advocate will be responsible for resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties according to all company guidelines and applicable federal, state, and local regulations wherein the company operates. The target pay range for this position is $35.00-$40.00 an hour + Annual Bonus.

What you'll do:

Research, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies.

Interface with customers and customer representatives regarding escalated complaints; determine and communicate next steps.

Track and research customer complaints.

Provide clear, complete, timely and professional written responses to customer complaints.

Engage internal and external resources as needed to support complaint resolution.

Maintain accurate and complete records for documentation.

Partner with inside and outside litigation counsel and provide required documentation as needed.

What you'll need:

Excellent analytical, verbal, and written communication skills; ability to communicate across multiple business areas and management levels.

Outstanding attention to detail and strong organizational skills.

Proficient with Microsoft 365 (Word, Outlook, and Excel).

Ability to communicate with irate customers in a calm and professional manner.

Ability to multi-task and work in a fast-paced environment.

Ability to understand, remember, and apply oral and/or written instructions or other information.

Ability to understand complex issues and to collaborate and explore alternative solutions.

Ability to make decisions that have moderate to high impact on the immediate work unit.

Ability to organize thoughts and ideas into understandable terminology.

Ability to organize and prioritize own work schedule on a short-term basis (longer than one month).

Ability to count, add, subtract, multiply, divide, record, balance, and check results for accuracy.

Ability to compose letters, timelines, summaries, memoranda, and basic reports and communicate technical information orally.

Ability to communicate with individuals utilizing a softphone; requires ability to hear and speak effectively.

Ability to express or exchange ideas using the spoken word, communicating orally with others accurately, audibly, and quickly.

High school diploma required, Bachelor's degree or equivalent work experience preferred.

Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required.

Must be able to work Pacific Standard business hours from 8:00am to 5:00pm PST.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

LI-GV1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Account Manager - Personal Insurance

HUB International • Jackson Hole, WY • 1w ago

Finance, Accounting & Banking

Are you a "people person"? Are you motivated by helping others? Do you thrive in a busy, ever-changing environment? ...Then keep reading, this might be the perfect opportunity for you! WHO IS HUB? At HUB International, w...

1w ago

Go to Apply

Loan Admin Support Services Supervisor

Carrington • Jackson Hole, WY • 2w ago

Finance, Accounting & Banking

Come join our amazing team and work a hybrid schedule based out of our Westfield office! The Loan Admin Service Support Supervisor provides leadership, training and supervision to employees in the Loan Administration Sup...

2w ago

Go to Apply

Retail Sales Consultant

AT&T • Jackson Hole, WY • 2h ago

Retail & Hospitality

Job Description: It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. M...

2h ago

Go to Apply

National Accounts Manager

Zimmer Biomet • Jackson, WY • 1d ago

Management & Administrative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet produc...

1d ago

Go to Apply

Account Manager, II

Carrington • Jackson Hole, WY • 3d ago

Management & Administrative

Come join our amazing team and work Remote ! Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to facilitate the manageme...

3d ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Victor, ID • 4d ago

Sponsored

Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $2...

4d ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Driggs, ID • 4d ago

Sponsored

4d ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Driggs, ID • 5d ago

Sponsored

5d ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Victor, ID • 5d ago

Sponsored

5d ago

Go to Apply

Air Traffic Control Specialist - Jackson Hole, WY (JAC)

Serco • Jackson, WY • 1w ago

Jackson, Wyoming, US Aviation 12492 Full-Time Public Trust No - Teleworking not available for this position $5 - $200000 Position Description & Qualifications Position Description & Qualifications Are you an Air...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.