Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The essential functions of the EAP Management Consultant clinical position include providing strategic management consultation and organizational support to all levels of a customer's organizational structure and the clinical case management of employer-based referrals. The Management Consultant acts as an external champion who is recognized as a content expert in the areas of EAP, Behavioral Health, and Work / Life issues, providing consultation to key customer functions including Human Resources, Management/Supervisors, Occupational Health, Safety / Security, Unions and Legal. The Consultant responds to crisis calls and coordinates urgent, emergent care and Fitness for Duty evaluations ensuring public and workplace safety.
Work Schedule: Full-Time: 40 HPW
Work Location: San Francisco, CA (Remote)
The EAP Management Consultant is a strategic partner for client customers around critical workplace issues involving behavioral disturbances, violations of company drug free workplace policies, workplace violence and other risk issues impacting the individual employee, the workplace and/or the community/general public.
Primary Responsibilities:
Collaborates, consults and coaches client company HR, Occupational Health, and management leadership including senior executives, security and legal at all levels to address organizational, behavioral, and performance concerns, identify options and develop appropriate strategic action plans. Performs behavioral risk screenings for the organization and individual employee for a wide variety of workplace and individual behavioral issues impacting job performance Assures appropriate resources are engaged
Facilitates Federally mandated and regulatory Drug free Workplace and other safety sensitive initiatives such as DOT, NRC, Threats of Violence following pertinent regulatory and best practice guidelines
Conducts in-depth telephonic clinical assessment and referral, assesses members for risk factors when appropriate to ensure member's safety and intervenes appropriately on emergency calls while staying within the scope of EAP/MC services
Provides telephonic solution focused psychoeducation/consultation to management referred employees
Manage cases on referred employees using their clinical skills and judgment to identify underlying clinical issues that may impact on workplace performance, selecting providers with specific expertise to address the identified clinical concerns and / or determine the appropriate level of care
Reviews initial clinical assessment with providers and relays workplace and job performance concerns and expectations involving job performance, mental health, chemical dependency and other behavioral issues
Certifies and authorizes and/or coordinates necessary treatment or EAP services. Discusses treatment plans with provider and negotiates changes as per Level of Care guidelines and EAP best practices
Conduct organizational consultations to managers, supervisors, HRBP, and other organizational leaders to address any workplace concerns
Provides referrals to internal resources such as Work Life, Legal and Financial Services as well as Community Resources as appropriate
Provide backup support across workplace support teams and other EAP teams as needed
Coordinates care with emergency services, CIRS, care management team and other managed health organizations as clinically appropriate
Obtains supervision case consultation from supervisors on a regular basis regarding member care, high risk issues and protocols, policy and procedural changes and updates regarding existing, former, or new client groups
Quotes and explain benefit coverage to members and to providers. Follows appropriate benefit eligibility procedures
Follows internal ethical and regulatory privacy policies such as HIPPA, maintaining confidentiality and private health information of members. Follows state and federal licensing practices. Document necessary case information using same guidelines
Use UHG computer-based case management portals. Creates and maintains appropriate clinical records
Participate in staff meetings, case conferences, and in-service opportunities
Participates as directed in the Quality Assurance Program
Engages in projects and other activities as directed by the Management Consultant Supervisor Manager
Demonstrates a willingness to support and grow both the culture and mission of Optum and the UnitedHealth Group
Works cooperatively with MC team and other UHG departments
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Master's degree in counseling, Psychology, Social Work, or related field
Current, unrestricted, independent behavioral health license in the state of residence (LPC, LCSW, LMFT, PsyD / PhD Licensed Psychologist)
Active state of California independent license and must reside in the state of California
3 + years post masters direct clinical experience in settings such as: EAP, managed care, private or public clinics
3 + years of experience in mental health, chemical dependency, and workplace issues
Advanced knowledge of behavioral risk factors and have ability to assess a wide variety of workplace behavioral and performance issues
Demonstrated fluency in accessing appropriate referral within or outside the company
Solid interpersonal skills and the ability to work effectively among different levels of management and personnel
Preferred Qualifications:
Certified Employee Assistance Professional (CEAP)
Training or work experience in EAP, workplace, and organizational dynamics
Familiarity with regulatory knowledge including Department of Transportation, Nuclear Regulatory Commission and Department of Defense
Fluent in both Spanish and English (spoken and written)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
