Customer Experience Management Senior Consultant, Qualtrics/Medallia

Deloitte • Saint Louis, MO • 1h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on January 21, 2026

Work you'll do

As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.

Essential job responsibilities include: Platform Implementation & Technical Configuration

Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.

make data-driven decisions.

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

Bachelor's degree in business, technology, or related discipline.

Certifications in Medallia, Qualtrics, or Sprinklr.

Experience (4+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).

3+ years of basic project management experience (Agile frameworks preferred).

Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve

Preferred:

Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.

Excellent communication and organizational skills for engaging both technical and executive stakeholders.

Experience in client-facing consulting or advisory roles.

Exposure to VOC strategy, customer journey mapping, or analytics program delivery.

Familiarity with cloud data solutions or dashboarding platforms.

Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,600 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Compliance Quality Assurance Testing Manager

U.S. Bank • Saint Louis, MO • 39min ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

39min ago

Go to Apply

Insights and Analytics Senior Manager

Deloitte • Saint Louis, MO • 2h ago

Management & Administrative

Insights and Analytics Senior Manager Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative techno...

2h ago

Go to Apply

Operations Manager

CVS Health • Creve Coeur, MO • 2h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

2h ago

Go to Apply

Operations Manager

CVS Health • Columbia, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Operations Manager

CVS Health • Creve Coeur, MO • 2h ago

Management & Administrative

2h ago

Go to Apply

Operations Manager

CVS Health • Olivette, MO • 3h ago

Management & Administrative

3h ago

Go to Apply

3rd Shift Service Foreman

The Larson Group • Sauget, IL • 7h ago

Management & Administrative

The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team. Exercise direct supervision of mechanical personnel. Assist them when necessary in diagnosis of customer complaints and r...

7h ago

Go to Apply

Associate Vehicle Management Systems (VMS) Software Engineer

Boeing • Berkeley, MO • 9h ago

Management & Administrative Sponsored

Job Description At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity f...

9h ago

Go to Apply

Software Engineer-Vehicle Management Systems (Experienced or Senior)

Boeing • Berkeley, MO • 9h ago

Management & Administrative Sponsored

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

9h ago

Go to Apply

Customer Service Representative

Cognizant • Earth City, MO • 13h ago

Management & Administrative

HYBRID CUSTOMER SERVICE REPRESENTATIVE HYBRID 1 day/week in EARTH CITY, MISSOURI Due to our expansive growth, we are seeking Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic company...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.