The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good. Ag View FS, Inc. Job Description Position: Sales Support / Plant Secretary Reports To: Plant Manager Hourly Range: $18-$22/hour ------------------------------------------------------------------------ Job Summary The Sales Support / Plant Secretary provides front-line customer service, supports sales activities, and performs essential accounting functions related to billing and inventory management. This role ensures accurate documentation, timely processing, and adherence to company procedures while maintaining a professional and customer-focused environment. ------------------------------------------------------------------------ Responsibilities Customer Service 1. Answer incoming telephone calls by the third ring in a friendly, courteous manner. 2. Accurately and efficiently process customer orders and relay information to the appropriate salesperson. 3. Address and resolve customer concerns professionally and effectively. Billing and Accounts Receivable 1. Prepare and submit invoices for all products picked up or delivered from the facility. 2. Maintain and update billing split information for all patrons. 3. Utilize Agvance to complete billing tasks in a timely and accurate manner. 4. Invoice company-use items monthly. 5. Process daily payments and prepare "Paid on Account" entries. 6. Mail monthly customer statements issued by the corporate office. 7. Assist the Energy Salesmen with the wEBS program as needed. Inventory Management 1. Process product receipts in Agvance and scan shipping documents using KwikTag. 2. Prepare transfer tickets for all product movement between plants. 3. Follow inventory control procedures to minimize product shrink. 4. Maintain a zero balance on all non-inventoried items. 5. Partner with the Plant Manager to reconcile product shrink by the last day of each month. Other Duties 1. Maintain professional communication at all times, demonstrating respect for fellow employees. 2. Demonstrate a commitment to continuous self-development. 3. Attend scheduled company meetings. 4. Collaborate effectively with coworkers across the organization. 5. Develop and refine procedures to enhance office efficiency. 6. Maintain a clean, organized workspace and contribute to the overall upkeep of the office for both staff and visitor presentation. 7. Assist in developing, updating, and documenting job aids and procedural manuals; communicate any updates to the company CFO. ------------------------------------------------------------------------ Qualification Requirements To successfully perform this job, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required. One to two years' related experience desired. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Reasoning Ability Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other skills and Abilities Ability to 10-key, touch @type and operate other common office equipment. Substantial experience in a PC environment and fluency in Microsoft Excel and Word computer software is highly desirable. We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position. Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions. We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans. Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
