Customer Service Representative

Robert Half • Matthews, NC • 4h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.

Responsibilities:

Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.

Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.

Process customer orders with precision, verifying details to ensure accuracy and compliance.

Maintain detailed records of customer interactions and transactions using company systems.

Collaborate with internal teams to address customer needs and improve service delivery.

Ensure adherence to company policies and procedures while resolving customer concerns.

Identify opportunities to improve customer service processes and contribute ideas for enhancement.

Manage multiple tasks effectively while maintaining a focus on quality and efficiency.

Provide support and guidance to customers regarding product and service offerings.

Demonstrate a positive attitude and professionalism in all interactions.

Requirements - Proven experience in customer service, preferably within a call center environment.

Strong communication skills, both verbal and written, with the ability to handle diverse customer needs.

Proficiency in order entry and data management systems.

Ability to manage high call volumes while maintaining attention to detail.

Familiarity with handling inbound and outbound calls effectively.

Strong problem-solving skills and a proactive approach to addressing customer concerns.

Ability to work collaboratively in a team-based environment.

Willingness to adapt and learn in a fast-paced setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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