Collision Center CSR

Gerber Collision & Glass • Mcdonough, GA • 23h ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

ABTSOUTH

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$16 - $22/ Hour

Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Similar Jobs

Certified Nursing Assistant

PruittHealth • Covington, GA • 1h ago

Hospital & Medical

CERTIFIED NURSE ASSISTANT - Part Time Shifts: 7a-3p, 3p-11p, 11p-7a Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed...

1h ago

Go to Apply

Outpatient Internal Travel Physical Therapist - Georgia

Select Medical • College Park, GA • 2h ago

Hospital & Medical

Overview Physiotherapy Associates Outpatient Internal Travel Program Position: Physical Therapist Location: College Park, GA Schedule: Full-Time Salary: $84,300/year Incentives: $45,000 travel bonus over two years + stud...

2h ago

Go to Apply

Store Sales Manager

Tractor Supply Company • Mcdonough, GA • 6h ago

Retail & Hospitality

Store Sales Manager Overall Job Summary This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of sales initiatives and functions to the Store Manager...

6h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Stone Mountain, GA • 6h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6h ago

Go to Apply

Medical Assistant

CVS Health • Decatur, GA • 12h ago

Hospital & Medical

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

12h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Forest Park, GA • 13h ago

Trucking & Construction

Dedicated truck driver Average pay: $1,090-$1,330 weekly Home time: Weekly Experience: All CDL holders Overview Haul home improvement supplies in dry van trailers. 100% no-touch and 85% drop-and-hook. 10-12 loads per wee...

13h ago

Go to Apply

Nurse Anesthetist Urgently Hiring (Full-time)

AMN Healthcare • Decatur, GA • 18h ago

Hospital & Medical Sponsored

Job Description & Requirements Certified Registered Nurse Anesthetist (CRNA) StartDate: ASAP Available Shifts: Day 8;10 Pay Rate: $206.61 - $223.65 This facility is seeking a Certified Registered Nurse Anesthetist (C...

18h ago

Go to Apply

Certified Registered Nurse Anesthetist (CRNA)

AMN Healthcare • Decatur, GA • 18h ago

Hospital & Medical Sponsored

18h ago

Go to Apply

Urologist

AMN Healthcare • Griffin, GA • 18h ago

Hospital & Medical Sponsored

Job Description & Requirements Urologist StartDate: ASAP Pay Rate: $550000.00 - $600000.00 Join an award-winning, integrated health system in Metro Atlanta as we expand our urology services. This is a unique opportun...

18h ago

Go to Apply

Certified Registered Nurse Anesthetist (CRNA)

AMN Healthcare • Lithonia, GA • 18h ago

Hospital & Medical Sponsored

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.