Technical Operations Manager, Repair & Maintenance

Google • Provo, UT • 8h ago

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least February 14, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As the Technical Operations Manager, specializing in repair and maintenance, you will work on cross-product and cross-team initiatives, closely collaborating with cross-functional team members to refine and improve our projects, and deploy new technologies to markets and communities. In this role, you will be on-the-ground, executing complex projects that bring internet access to people. This position ensures that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network outages. Additionally, you will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring GFiber to customers as quickly as possible.

In this role, you'll:

Drive network quality, field data, and customer experience to initiate cross-functional quality improvement across the company.

Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Managing purchase orders, invoicing processes, operations schedule, budgets, actual costs, and performance.

Monitor network performance and troubleshooting efforts for network systems while preparing and implementing MOPs and updating network documentation based on changes in network topology.

Manage vendor performance for both inside (ISP) and outside plant (OSP) responsibilities.

Provide local insight to centralized process management teams to jointly drive refinement and innovation for strategic initiatives to improve customer experience and overall cost structure of the business.

At a minimum we'd like you to have:

Bachelor's degree or equivalent practical experience.

6 years of experience in network maintenance operations, network outage response, network engineering, or network construction. As well as a management role with customer-facing responsibilities (e.g., managing frontline technicians, frontline construction on customer premises).

Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.

Experience with construction quality processes for predictive, proactive, and reactive quality management.

It's preferred if you have:

PMP certification.

Experience managing projects involving team members from multiple disciplines.

Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.

Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance

The US base salary range for this full-time position is $114,000 - $126,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC\KnowYourRights\10_20.pdf) .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.

Google

Go to Apply

Share this job

Similar Jobs

Restaurant Manager

Cracker Barrel • Springville, UT • 17h ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

17h ago

Go to Apply

Assistant General Manager

Kneaders Bakery & Cafe • Draper, UT • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Restaurant General Manager

Taco Bell • Spanish Fork, UT • 4d ago

Retail & Hospitality

About the Job: As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard th...

4d ago

Go to Apply

Restaurant General Manager

Taco Bell • Payson, UT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Restaurant General Manager

Taco Bell • Springville, UT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Restaurant General Manager

Taco Bell • Springville, UT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Assistant Manager

Kneaders Bakery & Cafe • Draper, UT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Team Member - Opening Shifts | Earn Up to $16hr.

Taco Bell • Springville, UT • 4d ago

Retail & Hospitality

Live Más with a career at Taco Bell! We're looking for people who love serving customers, enjoy working in a fast-paced environment, and want to be a part of the largest restaurant company in the world! If you want to bu...

4d ago

Go to Apply

Team Member

Taco Bell • Payson, UT • 4d ago

Retail & Hospitality

Live Más with a career at Taco Bell! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in the world! If you want to...

4d ago

Go to Apply

Warehouse Maintenance Technician

Ryder System • Provo, UT • 4d ago

Retail & Hospitality

Position Description Ryder is immediately hiring a Full Time Maintenance Tech in Provo, Utah Warehouse Positions Pay Weekly Hourly Pay: $25.00 per hour plus $1.50 per hour shift premium Apply Here with Ryder Today Click...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.