SERVER
Date: Jan 13, 2026
Req ID: 55187
Location:
Mena, AR, US, 71953
Category: DEPT OF PARKS AND TOURISM
Anticipated Starting Salary: $33,280
Server
Req: 55187
Position #: 22092110
Salary: $33,280
Grade: SGS01
Location: Queen Wilhelmina State Park, Mena AR
Closing date: Open until filled
Job Duties: Greet guests warmly and provide knowledgeable recommendations on menu items. Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed. Deliver food and beverages in a timely and professional manner. Check in with guests regularly to ensure customer satisfaction. Handle guest concerns or complaints professionally and efficiently. Stay informed about menu items, ingredients, and preparation methods. Follow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations. Provide information about daily specials, promotions, and seasonal offerings. Accurately enter orders into the point-of-sale (POS) system. Process guest payments, including cash, credit, and state-approved payment methods. Ensure proper handling of state-issued meal vouchers or government discounts. Follow Arkansas Department of Health food safety and sanitation regulations. Maintain cleanliness of tables, service stations, and dining areas. Assist with setting up and breaking down dining areas for events or large parties. Communicate effectively with kitchen staff to ensure timely food preparation.
KAS: Strong verbal communication skills and a friendly, welcoming demeanor. Ability to handle difficult situations and resolve guest concerns calmly. Professionalism in appearance, attitude, and interactions. Ability to manage multiple tables and guest requests at once. Strong sense of urgency and attention to detail. Time management skills to provide quick and efficient service. Ability to work cooperatively in a fast-paced environment. Adaptability to changing business needs and schedules. Ability to calculate bills, process payments, and provide correct change. Experience with or ability to learn point-of-sale (POS) systems.
Minimum Qualifications: Ability to read and write. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Position is eligible for full benefits package including health and life insurance, retirement, paid holidays, and annual and sick leave.
EOE/AA/ADA Women and minorities encouraged to apply.
Applications accepted online only: https://arcareers.arkansas.gov
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.
Position Information
Job Series:Restaurant - Career Path
Classification:Server
Class Code:RRE03P
Pay Grade:SGS01
Salary Range:$33,280- $49,254
Job Summary
The Server is responsible for providing exceptional dining experiences at a state-operated restaurant, lodge, or park facility. This position ensures timely, courteous, and professional service, maintains cleanliness, and adheres to food safety and Arkansas Alcohol Beverage Control (ABC) regulations.
Primary Responsibilities
Greet guests warmly and provide knowledgeable recommendations on menu items. Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed. Deliver food and beverages in a timely and professional manner. Check in with guests regularly to ensure customer satisfaction. Handle guest concerns or complaints professionally and efficiently. Stay informed about menu items, ingredients, and preparation methods. Follow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations. Provide information about daily specials, promotions, and seasonal offerings. Accurately enter orders into the point-of-sale (POS) system. Process guest payments, including cash, credit, and state-approved payment methods. Ensure proper handling of state-issued meal vouchers or government discounts. Follow Arkansas Department of Health food safety and sanitation regulations. Maintain cleanliness of tables, service stations, and dining areas. Assist with setting up and breaking down dining areas for events or large parties. Communicate effectively with kitchen staff to ensure timely food preparation.
Knowledge and Skills
Strong verbal communication skills and a friendly, welcoming demeanor. Ability to handle difficult situations and resolve guest concerns calmly. Professionalism in appearance, attitude, and interactions. Ability to manage multiple tables and guest requests at once. Strong sense of urgency and attention to detail. Time management skills to provide quick and efficient service. Ability to work cooperatively in a fast-paced environment. Adaptability to changing business needs and schedules. Ability to calculate bills, process payments, and provide correct change. Experience with or ability to learn point-of-sale (POS) systems.
Minimum Qualifications
Ability to read and write.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:Arkansas
