Part-time IT Support Technician 1 - Customer Support

Clark College • Vancouver, WA • 18h ago

Clark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This position is a part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college.

The work schedule for this position will vary depending on where we need coverage; schedules change every quarter. The working days are Monday -- Thursday between the hours of 8:00am-5:00pm and Fridays from 8:00am-4:00pm. This position is not eligible for benefits.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES:

Act as the first point of contact for incoming technology requests.

Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.

Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.

Assist in resolving application software issues and implement bug fixes within critical systems.

Ensure continuous customer support and contact with customers.

Escalate critical system interruptions with IT incident response personnel.

Create a safe, bias-free working environment, which engenders respect for differences.

Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

One (1) year of recent experience in an IT customer service environment.

Experience interacting with people in a customer service environment.

Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software.

Strong organizational and time management skills.

JOB READINESS/WORKING CONDITIONS:

Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.

Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.

Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.

Ability to quickly learn and adapt to new technologies and procedures.

Ability to work independently.

Ability to accurately and thoroughly document work and keep all documentation up to date.

Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation.

This position is represented by Washington Public Employees Association.

Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080{rel="nofollow"}. Information from the background check will n

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