Customer Service Representative

Robert Half • West Covina, CA • 6h ago

Description We are looking for a dedicated Customer Service Representative to join our team in West Covina, California. This is a contract-to-permanent position that offers the opportunity to grow professionally while directly assisting customers. The ideal candidate will be patient, detail-oriented, and capable of thriving in a dynamic environment.

Responsibilities:

Handle inbound and outbound customer calls with professionalism and empathy.

Provide accurate and timely assistance to customers, addressing inquiries and resolving issues.

Maintain detailed records of interactions and follow-ups using company systems.

Deliver exceptional service during busy periods, such as open enrollment seasons.

Collaborate with team members to ensure consistent and high-quality customer care.

Demonstrate adaptability to varying workloads, balancing fast-paced days with slower periods.

Support customer needs in multiple languages, including Vietnamese, Mandarin, or Spanish, as applicable.

Utilize Microsoft Word and Outlook for correspondence and data management.

Uphold company values by fostering loyalty and trust with customers.

Participate in training sessions to continuously improve customer service skills. Requirements - Bachelor's degree or equivalent educational background.

Fluency in Vietnamese, Mandarin, or Spanish is preferred.

Strong communication skills, both verbal and written.

Ability to handle high-pressure situations while maintaining composure.

Proficiency in Microsoft Word and Outlook.

Detail-oriented with excellent organizational skills.

Previous customer service experience is a plus but not required.

Willingness to learn and adapt to new challenges. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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