Facility Account Manager

City Wide Facility Solutions • Westwood, NJ • 1d ago

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills?

If you answered yes, consider this great opportunity with City Wide!

We are seeking a Facility Account Manager to join our team! The Facility Account Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A SERVICE AREA:

Service Areas:

Bergen County

Passaic County

Pay Rate Depends on Experience and Capabilities ($21/hr - $24/hr).

Looking for part time up to full time employment. Hours vary throughout the week but are sometime between 12pm to 9pm. Primarily 2nd shift.

Essential functions

Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.

Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.

Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Reliable transportation a must (car allowance provided in addition to hourly compensation).

Other duties as necessary.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.

3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.

3-5 years of Janitorial / Building Maintenance Experience

Strong planning, organization skills, and attention to detail.

Bilingual is a plus!

Reliable transportation

Willingness and ability to clean and assist if needed.

CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 45 pounds.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits for this position.

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