Technical Account Manager

Xometry • Seattle, WA • 2h ago

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.
This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.
Responsibilities:
Customer Integration:
Become a trusted advisor and technical expert for assigned enterprise accounts
Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
Proactively identify and address potential manufacturing challenges
Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
Order Fulfillment and Quality:
As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
Manage projects to successful completion, overseeing production, and ensuring on-time delivery
Handle critical communications, order changes, and escalations related to customer orders
Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance
Sales and Account Growth:
Partner with Enterprise Sales Executives to drive account growth and retention
Identify opportunities for expanding Xometry's services within existing accounts
Provide technical expertise and support during the sales process
Gather customer insights and feedback to inform sales strategies
Qualifications:
Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
7+ years of experience in manufacturing, product development, and project management
Experience in the aerospace industry is highly preferred
Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
Proficiency in modelling and drafting software such as Solidworks
Excellent communication, interpersonal, and problem-solving skills
Experience with CRM systems such as Salesforce
Proficiency in Google Suite and Microsoft Office Suite
Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day drips
The estimated base salary range for new hires into this role is $117,000- $152,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; E

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