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Senior Customer Service Coordinator

WestRock Company • Marion, NC • 14h ago

Hiring Immediately - Full Time

Senior Customer Service Coordinator - Marion, NC

Dayshift

What We Offer:

Medical, Dental and Vision benefits available immediately

401K with company match

80 hours of Paid Time Off and 12 Paid Holidays

Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more

Annual Reimbursement for Safety Shoes

Comprehensive training with numerous learning and development opportunities

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.

Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistance

Communicates with customers in a timely and professional manner (delivery issues, production shortages)

Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner

Prepares quotations for customer and follows up to generate further customer interest.

Sales Support - provides administrative support to sales team

Coordinates new business reviews with Project Management and Planning

Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies

Maintains appropriate corresponding files for documentation

Provides other assistance to the Customer Service Manager as requested

Works to promote teamwork at all levels of the company

Willing to work flexible hours, if necessary

Perform all duties according to established safety policy, including wearing all required PPEs to perform duties

Must be able to back up each employee in department

Performs other job duties, as assigned.

What You Need to Succeed:

Must have an Associate\u2019s Degree from an Accredited Two-Year College or Technical School; Bachelor\u2019s Degree preferred

Minimum of 1-3 years of experience in related field

Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)

Must be able to function effectively in a fast-paced environment.

Excellent organizational skills to include follow-up and accountability. Attention to detail is critical to maintain accuracy and fulfill customer expectations.

Professional customer satisfaction skills needed to maintain positive external and internal relationships.

Excellent oral and written communication skills to include effective listening. Must be able to understand and/or explain technical procedures.

Ability to easily adapt to fluctuations in business cycles and workload.

Some travel may be required.

Ability to work independently and within a team environment.

Sound judgment in decision-making, remaining calm under pressure

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