Loyalty Ambassador

Omni Hotels • Irving, TX • 1d ago

Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

This position is responsible for developing relationships with our Select Guest members and act as a point of contact for them. To ensure the proper handling of all group rooms in the hotel.

Responsibilities

To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.

Communicate directly with guests, both in person and by telephone.

Conduct guest room inspections prior to Select Guest arrivals

Schedule pre-arrival calls accordingly and spot checks proper execution

Create relationships with current and prospective Select Guest members and follow through with any complaints; act as the point of contact an communicate any needs to the Operations team.

Create unique and personalized WOW moments at every opportunity.

Lead training for new associates on the Select Guest programs as appropriate for each job function.

Ensure entry of, manage, adjust and correct all assigned room blocks. Be the primary contact for groups on all VIP's, add/cancels, block adjustments.

Daily review, research and process guaranteed no shows to verify billing and reinstatements

Notify DORM/CSM when room @types are oversold and return booking notice to sales manager for corrections.

Carry out all reasonable requests from management.

Qualifications

Excellent oral and communication skills

Computer proficiency and ability to multi task in a fast paced environment

Excellent knowledge of local community and surrounding areas.

Excellent problem solving and communication skills.

Must be able to work a flexible schedule.

Must be able to operate Open Table, Go.Concierge, SpaSoft, Opera PMS, Delphi software programs.

Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

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