Account Coordinator (Client Services)

Baesman Group, Inc. • Columbus, OH • 1d ago

We take your success personally. We love collaborating with passionate people who bring energy to work, thrive at solving challenges, and embrace the idea that every project is a chance to create something special. Sound like you? Join a team that's not afraid to do things differently.

Baesman Group, a nationally recognized marketing services provider of direct-to-consumer and in-store marketing strategy and execution, is seeking an Account Coordinator who will be responsible for supporting Account Managers and Account Directors to increase the accuracy, efficiency, and throughput of order processing, estimates, and other client- and production-related tasks. This role ensures timely communication, documentation, and follow-up across internal teams to support smooth workflow and high-quality service delivery. The Account Coordinator plays a vital role in maintaining order accuracy and streamlining client support tasks to keep projects moving forward efficiently.

Key Responsibilities

Ensure accuracy and consistency in client data, order entry, and project details to support successful project execution.

· Assist in gathering and verifying information for estimate requests and job orders to ensure alignment with client specifications.

· Monitor key client deadlines and communicate any updates or concerns to the appropriate team members in a timely manner.

· Review art and data proofs for accuracy, ensuring they reflect the client's job specifications before routing for approval.

· Collaborate with internal teams to help identify potential issues early and support the delivery of high-quality, error-free work.

Coordinate with internal teams to track project status, confirm timelines, and relay updates as needed.

· Support communication between the production and client teams by monitoring job status, sharing schedule updates with Account Managers or Account Directors, and helping ensure key deadlines and delivery dates are on track.

Assist in managing communication and follow-up on routine client requests, job changes, and production needs.

· Share clear and timely updates with your team to help keep communication flowing between clients, production, and Account Directors.

· Respond promptly to client-related tasks and requests as they come in.

· Attend client meetings when asked and be prepared to take notes or assist as needed.

Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations.

· Speak up with ideas or suggestions if you see a way to improve the final product or client experience.

Adhere to Administrative Policies and Company Handbook.

· Maintain a thorough understanding of Baesman Group's employee handbook, policies, procedures and compliance with administrative policies.

· Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing.

Complete Other Duties As Assigned.

· Support continuous improvement initiatives to optimize processes

· Perform other tasks as assigned by management

· Participate in assigned training and skill development programs.

Requirements

Bachelor's degree preferred.

Excellent communication skills, both written and verbal, with impeccable attention to detail.

Must be able to interact professionally and positively with all levels of employees and clients.

Must possess a high degree of energy, sense of urgency, and customer service oriented as well as strong organizational skills.

Strong experience working with Microsoft products, such as excel, word, and outlook.

Detail-oriented, strong organizational skills

Knowledge of print industry a plus

Benefits

Financial wellness is about more than just your salary. Here are the other ways Baesman takes care of our teammates.

Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans.

Profit-Sharing- Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay.

Paid Time Off- IT's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs.

Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability.

On-site workout facility, wellness initiatives, and more.

Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We're honored and proud to be recognized.

Baesman is a fourth-generation, family-owned business. The same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible.

Baesman is an Equal Opportunity Employer.

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