TL-Enrollment & Billing

Cognizant • Phoenix, AZ • 21h ago

Enrollment Team Lead (remote)

This is a remote position open to any qualified applicant living in the United States.

Summary :

Lead membership business and oversee all aspects of Enrollment processes. - Monitor performance and work with other members of the management team to achieve business goals. - Motivate team through open communication, transparency, coaching and developing. - Provide excellent custom service to the client through written and verbal communications.

Key Responsibilities: - Manage and monitor daily workflow and preparation of daily, weekly, monthly production and inventory reports to ensure business objectives are maintained within State and Federal compliance mandates. - Serve as the primary point of contact for addressing and resolving day-to-day operational issues related to membership functions, including but no limited to investigating and resolving questionable membership and eligibility issues reported by internal and external stakeholders. Collaborate with Subject Matter Experts (SMEs) and other functional teams as needed to ensure accurate and timely resolution. - Ability to problem solve and apply existing knowledge of membership principles to any changes in the business. - Identify and coordinate training and tools to ensure staff members are operating at desired skill levels. - Inventory oversight and management. - Host meetings with the client as well as with the team to ensure seamless communication and transparency internally as well as externally. - Lead and inspire team through open communication and delegation of authority. - Develop, evaluate and manage enrollment personnel to ensure high quality and maximize the customer experience. - Assess individual and team performance on a regular basis and provide developmental feedback. - Collaborate with the Quality Assurance team to monitor and address quality issues within the membership operations team. Assist in implementing corrective action plans for areas under direct and indirect control, and support continuous improvement by providing coaching, conducting process reviews, and ensuring adherence to established quality standards.- Identify and escalate opportunities for efficiencies intended to reduce rework. - Evaluate business processes and perform high level analysis to leverage opportunities for operational improvements. - Perform initial root-cause analysis for workflow or data load break-fixes. - Champion communication and collaboration within areas of oversight and between key areas including but not limited to Robotic Process Automation (RPA) team, Process Excellence team, Claims team, Information Technology, and Human Resources to effectively develop and implement business solutions. - Assist with the implementation and operational readiness of new technologies and/or software interfaces across multiple platforms in support of corporate and departmental objects to improve efficiencies, accuracy and medical expense ratio (MER) /administrative expense ratio (AER).- Assign work based on inventory and SLA guidelines. - Coordinate cross-training on several enrollment processes. - Managing inventory of multiple work streams daily.- Receive research and respond to Operation Quality Audits, including providing individual and departmental feedback to enrollment staff; handle resolution of system or procedural issues identified by quality reviews and assume leadership role for developmental and implementation of quality initiatives.- Perform other duties as assigned and required by leadership Skills/Knowledge Needed: - Excellent communication (written and verbal) and interpersonal skills - Ability to lead and motivate a high performing team to achieve desired results. - Ability to take the lead on projects, and assure that all requirements are met - Ability to conduct research and effectively analyze data - Ability to develop appropriate reports to Senior Management, categorize and report findings and determine trends - Innovative: ability to identify and develop improved processes and procedures - Detailed oriented, organized with strong analytical skills, problem solving and negotiating skills - Ability to multi-task, and work in a fast-paced environment - Proven skills in staff development and the ability to meet deadlines under pressure Education & Experience: - 2+ years of managerial/supervisory experience within a related health care and/or Enrollment/Eligibility environment required - Strong Microsoft Excel experience and knowledge required - Bachelor's degree in business management preferred - 2+ years in enrollment processing or reconciliation preferred - Knowledge of Healthcare insurance regulations, Medicaid and/or Medicare preferred - Facets knowledge a plus

Salary and Other Compensation:

Applications will be accepted until January 15, 2026.

The annual salary for this position is between $50,000 - $60,000 depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Cog2026

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Senior Lead Finance Analyst - WF Business Sales

Wells Fargo • Chandler, AZ • 2h ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Senior Lead Finance Analyst to strategically own business banker staffing and support banker productivity analysis across the Wells Fargo Business (WFB) Sales organization. This...

2h ago

Go to Apply

Sr. Claims Advocate, SIU

Uber • Phoenix, AZ • 3h ago

Finance, Accounting & Banking

About the Role Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra...

3h ago

Go to Apply

Senior Commercial Corporate & Investment Bank Technology (CCIBT) Systems Operations Engineer

Wells Fargo • Chandler, AZ • 11h ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Senior Wires Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. Learn more about the c...

11h ago

Go to Apply

Senior Manager - Corporate Accounting Services.

SRP • Tempe, AZ • 21h ago

Finance, Accounting & Banking

Senior Manager - Corporate Accounting Services. Location: Tempe, AZ, US Date: Jan 12, 2026 Requisition ID : 19635 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilitie...

21h ago

Go to Apply

PAR Credits - AR Balance Follow-up

Fresenius Medical Care North America • Mesa, AZ • 23h ago

Finance, Accounting & Banking

Position location: You will be able to work remotely from your home location located within the United states PURPOSE AND SCOPE: The Patient Account Representative - Cash/Credit provides administrative support to the dai...

23h ago

Go to Apply

Finance Rotation Program Analyst

onsemi • Scottsdale, AZ • 1d ago

Finance, Accounting & Banking

We are seeking motivated and driven individuals to join our Finance Rotation Program as Analyst. This program is designed to provide a comprehensive experience across various finance disciplines within onsemi. As a Finan...

1d ago

Go to Apply

Finance Manager

nFocus Solutions • Phoenix, AZ • 1d ago

Finance, Accounting & Banking

Finance Manager (Cash Flow + Payroll Operations Focus (Gov FFP) Title: Finance Manager Reports to: President / CEO Location: Phoenix Office / Onsite Type: Full-time Why this role exists The Company needs a finance leader...

1d ago

Go to Apply

Senior Commercial Banking Portfolio Manager - Government Banking

Wells Fargo • Phoenix, AZ • 1d ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Senior Commercial Banking Portfolio Manager for clients with annual revenue of $500M+ supporting Government Banking as part of the Commercial Bank Specialized Industries. Learn m...

1d ago

Go to Apply

Senior Lead Commercial Banking Relationship Manager - Government

Wells Fargo • Scottsdale, AZ • 1d ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Senior Lead Commercial Banking Relationship Manager for Government for the west region as part of the Commercial Bank. Learn more about the career areas and lines of business at...

1d ago

Go to Apply

Loan Officer - 4994354008_1-6920

Neighbors Bank • Phoenix, AZ • 1d ago

Finance, Accounting & Banking

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7314014 Warm Leads | Base + Uncapped Commission | Paid Training **Are you competitive, drive...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.