Customer Service Representative

Wells Fargo • Des Moines, IA • 1d ago

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Customer Service Representative Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)

In this role, you will:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Interact with customer service team and perform moderately complex customer support tasks

Manage risk by following all policies and procedures and staying abreast of changes to them

Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

De-escalation of issues

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Service focus mentality with the ability to actively listen, elicit information, comprehend customer/dealer issues/needs, and recommend solutions

Ability to interact effectively with internal and external partners and clients/customers

Excellent verbal, written, and interpersonal communication skills

Sound attention to detail and accuracy skills

Effective organizational, multi-tasking, and prioritizing skills

Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

Must be able to attend full duration of required training period

Ability to work additional hours as needed

Ability to work a hybrid schedule, at least 3 days a week working in office

Posting Location:

801 Walnut St, Des Moines, IA 50309

CommercialBanking

Posting End Date:

18 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-514021

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