Customer Accounts Manager

Aaron's Inc • Texas City, TX • 5h ago

The salary range for this role is $14.50 to $15.25 per hour. * This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

Similar Jobs

Club Customer Service Outfitter

Cabela's • League City, TX • 5h ago

Management & Administrative

POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product ex...

5h ago

Go to Apply

Administrative Manager - Wellness Academic Enterprise

UTMB Health • Galveston, TX • 11h ago

Management & Administrative

Administrative Manager - Wellness Academic Enterprise Galveston, Texas, United States New Business, Managerial & Finance UTMB Health Requisition # 2600024 Minimum Qualifications: Bachelor's degree or equivalent and t...

11h ago

Go to Apply

Sales Manager

Aaron's Inc • Webster, TX • 14h ago

Management & Administrative

Sales Manager The salary range for this role is $13.75 to $14.50 per hour. * This position is also eligible for incentive pay based on performance. Sales Managers Grow Our Business You'll never be bored in this role - an...

14h ago

Go to Apply

Customer Service Associate

Walgreens • Galveston, TX • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Care Coordinator - Care Management (Weekends)

UTMB Health • Galveston, TX • 5d ago

Management & Administrative

Care Coordinator - Care Management (Weekends) Galveston, Texas, United States New Medical Administrative UTMB Health Requisition # 2507148 JOB SUMMARY As a key member of the interdisciplinary team, the Care Coordinator w...

5d ago

Go to Apply

Sales Consultant

Ken Garff Automotive Group • Webster, TX • 6d ago

Management & Administrative

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are ou...

6d ago

Go to Apply

Warehouse Logistics Associate

Insight Global • Deer Park, TX • 6d ago

Management & Administrative

Job Description Job Summary We are seeking a reliable and detail-oriented Temporary Logistics / Warehouse Associate to support day-to-day warehouse and logistics operations in Deer Park, TX. This role will focus on incom...

6d ago

Go to Apply

Administrative Manager - MyWellbeing Academic Enterprise

UTMB Health • Galveston, TX • 6d ago

Management & Administrative

Administrative Manager - MyWellbeing Academic Enterprise Galveston, Texas, United States New Business, Managerial & Finance UTMB Health Requisition # 2600024 Minimum Qualifications: Bachelor's degree or equivalent an...

6d ago

Go to Apply

Administrative Coordinator (Educational Affairs - Galveston)

UTMB Health • Galveston, TX • 6d ago

Management & Administrative

Administrative Coordinator (Educational Affairs - Galveston) Galveston, Texas, United States New Clerical & Administrative Support UTMB Health Requisition # 2506063 Minimum Qualifications: Bachelor's degree or equiva...

6d ago

Go to Apply

Customer Service Representative

VCA Animal Hospitals • Texas City, TX • 1w ago

Management & Administrative

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent ser...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.