Loyalty Ambassador

Omni Hotels • Hot Springs, VA • 1d ago

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

TheLoyalty Ambassadoris responsible for developing relationships with our Select Guest members and act as a point of contact for them.

Responsibilities

Associate must be flexible with their shifts.

Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction.

To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.

Communicate directly with guests, both in person and by telephone.

Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest.

Provide travel routes and transportation services, area maps, brochures and other literature.

Arrange amenities, tickets, bookings, appointments and reservations for guests.

Schedule pre-arrival calls accordingly and spot checks proper execution

Create relationships with current and prospective Select Guest members and follow through with any complaints.

Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.

Conduct monthly Loyalty Ambassador meetings with the Operations team.

Lead training for new associates on the Select Guest programs as appropriate for each job function.

Qualifications

Must have an experience of a Concierge role at least three to four years within the hospitality industry.

Excellent oral and communication skills

Computer proficiency

Excellent knowledge of local community and surrounding areas.

Excellent problem solving skills.

Excellent organizational skills

Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio.

Must be able to operate Open Table, Resort Suite, Opera PMS software programs.

Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-VA-Hot Springs

Posted Date8 hours ago(1/12/2026 12:08 PM)

Requisition ID 2026-131779

of Openings 1

Category (Portal Searching) Administrative/Clerical

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