Club Lounge Att. InterContinental Hotel and Conference Center

IHG • Cleveland, OH • 6h ago

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job.

You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally you'll have spent at least one year in a front desk or guest service position.

Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

Go to Apply

Share this job

Similar Jobs

Restaurant Crew

Vail Resorts • Chesterland, OH • 2h ago

Retail & Hospitality

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

2h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Willoughby, OH • 4h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

4h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • North Randall, OH • 4h ago

Retail & Hospitality

4h ago

Go to Apply

Executive Housekeeper InterContinental Hotel and Conference Center

IHG • Cleveland, OH • 6h ago

Retail & Hospitality

Role Purpose As Executive Housekeeper, you'll keep all aspects of housekeeping - and ensure high standards are met to deliver memorable and unique guest experiences. Key Accountabilities People Direct daily activities, p...

6h ago

Go to Apply

Delivery Finance Analyst

GE Aerospace • East Cleveland, OH • 10h ago

Retail & Hospitality

Job Description Summary Whether you want to work at one of our facilities?as the site leader's?right hand helping to make business decisions or at headquarters on a larger finance team, we have an opportunity for you. Yo...

10h ago

Go to Apply

Kitchen Leader

Chipotle Mexican Grill • Willowick, OH • 1d ago

Retail & Hospitality

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

1d ago

Go to Apply

Kitchen Leader

Chipotle Mexican Grill • North Ridgeville, OH • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Crew Member

Chipotle Mexican Grill • Garfield Heights, OH • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Crew Member

Chipotle Mexican Grill • North Ridgeville, OH • 1d ago

Retail & Hospitality

1d ago

Go to Apply

HVAC Mechanical Project Team Leader

Johnson Controls Inc. • Brecksville, OH • 1d ago

Retail & Hospitality

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a team...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.