Job Summary:
The Enablement Manager is responsible for overseeing and coordinating critical aspects that drive organizational success. This role focuses on developing and executing communication strategies, managing and delivering employee training programs, and aligning departmental initiatives with enterprise goals through ROCS growth and competitive advantage. The Enablement Manager plays a vital role in fostering a culture of effective communication and continuous learning across the organization.
Key Responsibilities:
Design, implement, and manage training and development programs and resources to enhance the skills and capabilities of team members and vendors; determine program effectiveness through franchisee feedback and maintain a culture of continuous improvement.
Maintain and update department SOPs, job aids, resources, and materials to ensure accuracy and relevance.
Collaborate with department leaders, subject matter experts, and vendors to identify training needs and develop customized training plans.
Evaluate training and service offering effectiveness through assessments, hotel satisfaction surveys, and other feedback, making improvements as necessary.
Coordinate cross-functional projects from scope definition to post-project reviews, ensuring timely delivery and capturing lessons learned for future enhancements.
Lead communication and engagement strategies across internal and external channels, creating clear, consistent messaging and managing stakeholder relationships.
Create and manage engaging and informative content for various platforms, including newsletters, websites, resource libraries, and presentations.
Act as the primary point of contact for communication plans and activities, fostering positive relationships with key stakeholders.
Stay current with industry trends and best practices to continually improve programs and service offerings; leverage opportunities to attend industry events and conventions.
Provide hotel portfolio Revenue Management support and service coverage as needed.
Perform other duties as assigned.
Qualifications:
Employment Experience:
5-7 years of Revenue Management experience.
Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry-standard metrics and related reports.
Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, and GDS systems is a plus.
Excellent written and verbal communication skills.
Ability to partner and collaborate with all levels of leadership.
Technical Skills:
Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel.
Additional Skills & Competencies:
Ability to work independently and collaboratively with cross-functional teams.
Ability to manage multiple projects and prioritize tasks effectively.
Education Requirements:
BS/BA degree in Hospitality, Business, or related field or equivalent combination of education and work experience.
Revenue Management certification (CHRM or CRME) preferred.
Salary Range
The salary range for this position is $115,000 to $135,000 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
